Summary
Overview
Work History
Education
Skills
Timeline
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Inde Tong

Cornelius,NC

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

7
7
years of professional experience

Work History

BDC Manager/Admin Assistant

Lake Norman Hyundai
04.2020 - 04.2024
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
  • Answer customer inquiries and calls when necessary;
  • Follows up with aged sales leads;
  • Manage and track all leads;
  • Manage all incoming and outgoing phone calls;
  • Work closely with executive and department managers to develop appointment setting strategies;
  • Handle our customer contacts through CRM, service, follow-up and lead generations;
  • Learn to overcome objections and thrive within sales situations;
  • Answer customer internet inquires by both email and phone;
  • Manage day-to-day business of the business development center;
  • Achieve the sales and customer satisfaction objective set by management
  • Work closely with service writers and technicians to complete warranty prior authorizations
  • Call extended warranty company to retrieve payment on completed jobs
  • Attended Hyundai Corporate meetings to ensure the highest level of performance and knowledge

Assistant Manager

Dog Supplies
08.2017 - 02.2019
  • Coach, counsel, and discipline employees
  • Helped in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
  • Identified strategic goals by gathering pertinent business, financial, service, and operations information
  • Provided exceptional customer service
  • Maintained a robust knowledge of close to 100 different animal foods to proactively up-sell items to customers while ensuring customer satisfaction

Education

Associate of Arts - Business Administration

Central Piedmont Community College
Charlotte, NC
09-2022

Skills

  • Market strategies
  • Sales coordination
  • Salesforce
  • SAP
  • CRM software
  • Microsoft Office

Timeline

BDC Manager/Admin Assistant

Lake Norman Hyundai
04.2020 - 04.2024

Assistant Manager

Dog Supplies
08.2017 - 02.2019

Associate of Arts - Business Administration

Central Piedmont Community College

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Inde Tong