Indhira Santana
Miami,FL
Summary
Dynamic security professional with a proven track record at Andy Train, excelling in risk assessment and emergency response. Adept at fostering a safe environment while delivering exceptional customer service. Recognized for strong interpersonal communication and effective access control, ensuring safety and satisfaction for all facility visitors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Andy Train.
12.2022 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Examined doors, windows and gates to verify security.
Assistan Manager Condominium.
Sunset Villas Phase III.
08.2021 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Security Officer
Maximo Global Services LATAM.
02.2022 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Waitress and Cashier.
Los Jalapenos Restaurant
08.2020 - 07.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Makeup Promoter
NATURE.
07.2019 - 07.2020
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
- Boosted product sales by demonstrating product features and benefits during promotional events.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
Education
Elementary School. -
Colegio De Crecimiento Y Desarrollo Infantil CREDY
Republica Dominicana.Skills
- Risk assessment
- Threat analysis
- Access control
- Emergency response
- Customer service
- Interpersonal communication
- Team collaboration
- Professionalism
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Certified in Homeland Security (CHS) Levels I-III - American Board for Certification in Homeland Security.
- Certified Security Supervisor (CSS) - International Foundation for Protection Officers (IFPO).
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Aviation Screening Proficiency Series Certificate – Transportation Security Administration.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Security Officer
Andy Train.
12.2022 - Current
Security Officer
Maximo Global Services LATAM.
02.2022 - 09.2022
Assistan Manager Condominium.
Sunset Villas Phase III.
08.2021 - 10.2022
Waitress and Cashier.
Los Jalapenos Restaurant
08.2020 - 07.2021
Makeup Promoter
NATURE.
07.2019 - 07.2020
Elementary School. -
Colegio De Crecimiento Y Desarrollo Infantil CREDY
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