Indi Jackson
Denton,TX
Summary
Experienced server lead with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Adaptable Shift lead deeply familiar with FOH and BOH operations. Hardworking collaborator with 4 year background providing exceptional customer service and food service to attain highest level of guest satisfaction.
Overview
16
16
years of professional experience
Work History
Pre Press Operator
Tetra Pak
Denton, TX
04.2022 - 10.2022
- Stripped,prepped,and saved plates for next usage date.
- Maintained sleeve and plate inventory
- Managed the ph balance of water,as well as the consistency of ink to insure quality ink for press
- Coordinated workflow and scheduling of printing projects.
- Verified proper saving of all artwork within designated file structure on company servers.
- Mixed developing solutions and colored coating chemicals.
Server Shift Leader
ACGT
Denton, TX
06.2019 - 04.2022
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Held performance reviews to identify and correct areas needing improvement.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Managed 6 servers and staff members to effectively foster team-oriented environment.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Professional Fundraiser
Statewide Appeal
Denton, TX
11.2010 - 05.2015
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
- Created online fundraising campaigns online and major social media platforms, offering insightful content designed to highlight organizational objectives and attract givers.
- Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
- Raised funds by coordinating events.
- Raised awareness and attracted donors through marketing campaigns.
- Determined potential donors through research.
- Coordinated strategic goals and worked to secure grants for district churches, programs and needs.
- Boosted fundraising donations by thousands of dollars, which increased outreach and communication efforts.
- Secured grants and funding through various nonprofit programs focused on enhancing and providing death and dismemberment services.
- Worked closely with senior leadership to establish funding objectives and devise workable development plans.
Picker Packer
Walmart distribution
Denton, TX
03.2007 - 01.2009
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Labeled boxes and placed in outbound collection areas.
- Limited damage to products and orders by using care when choosing items.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Weighed and measured products and materials to meet regulatory requirements.
- Used handheld scanners to key in data for packages.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Confirmed items picked for orders by keying codes into system.
- Trained new employees regarding warehouse procedures and standards.
- Tracked inventories and inputted equipment counts into warehouse databases.
- Took custom orders from clients and provided accurate quotes.
- Accepted, processed and filled orders quickly and accurately.
- Pulled merchandise to fulfill orders to specification.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Organized and stored items in warehouse using pallet jacks and hand trucks.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Reported damaged products or safety hazards to immediate supervisor.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
- Followed order sheets to pick correct stock and prepare pallets.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
- Conducted inventory transactions using scanner gun.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Prepared inventory for shipment by attaching tags and labels.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Examined final products for conformance with quality and design standards.
- Verified items correctly matched to sales check for packing and shipment.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Tracked merchandise movements using RF scanners.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Managed daily operations of branch, order fulfillment and customer service.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
- Prepared domestic and international shipments for transportation.
- Inventoried and unloaded shipments from delivery trucks daily.
- Conducted routine cycle counts and reconciled problems found.
Education
Liscenced Med Office Tech - Med Office Technology
New Orleans Job Corp
New Orleans, LA03.2004
High School Diploma -
Sarah T Reed High
New Orleans, LA05.2003
Skills
- Personnel training
- Cleaning and sanitation
- Food presentation
- Verbal and written communication
Timeline
Pre Press Operator
Tetra Pak
04.2022 - 10.2022
Server Shift Leader
ACGT
06.2019 - 04.2022
Professional Fundraiser
Statewide Appeal
11.2010 - 05.2015
Picker Packer
Walmart distribution
03.2007 - 01.2009
High School Diploma -
Sarah T Reed High
Liscenced Med Office Tech - Med Office Technology
New Orleans Job Corp