Shaunte Thrift
Irwin,PA
Summary
Self-motivated, customer service oriented, strong knowledge in medical terminology, billing/ coding, and electronic health records , offering strong work ethic , positive and friendly attitude, delivering administrative excellence and comply with HIPAA and other legal requirements in the medical field.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Giant Eagle
06.2022 - Current
- Delivering over 20 years of excellent customer service and communication skills making customers feel welcomed and answering questions about medication, follow all rules when taking cash, checks and credit cards at register.
- Perform numerous task: Filling new/ refill prescriptions, calculating dosage, cycle counts and completing data entry accurately and in timely matter.
- Update new and existing patient information and insurance in EHR, and find most affordable prices for cash billing.
- Resolve insurance and third-party issues
- Stocked, print labels, and retrieve medication to keep accurate records.
- Prep vaccine paperwork and file in patients records
- Established great relationships with all team members, providing help and support to new members. Participate in all meetings.
- Answer calls from health care professionals, customers and triage calls
- Abstract data from patients EHR
- Keep work area clean and organized
Patient Service Representative
UPMC
05.2021 - 07.2021
- Provided excellent customer service, answered numerous calls, set new and follow up appointments, explained use of prescribed medications.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Put together new patients paperwork
- Kept work area organized and clean
Stylist/ Manager of accounts and finance
Salon
12.2014 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Kept detailed records of client payments to maintain 100% accuracy in daily finances
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Increased sales by analyzing customer hair care needs and using latest techniques and products to achieve desired styles.
Education
Associates Degree - Health Information Management
Bryan University
Tempe, AZ03.2022
Skills
- Medical terminology
- ICD-10/ CPT / HCPCS II
- Multi -tasker
- Advanced interpersonal skills/ ability to communicate effectively
- Decision-making skills
- Data abstracting
- Proficient in typing
- Encoder software, EHR software
- Epic software
- Standard office practices
- Mathematical problem solving
Timeline
Pharmacy Technician
Giant Eagle
06.2022 - Current
Patient Service Representative
UPMC
05.2021 - 07.2021
Stylist/ Manager of accounts and finance
Salon
12.2014 - Current
Associates Degree - Health Information Management
Bryan University
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