India Adkisson
Milan,TN
Summary
Dynamic professional with a proven track record at Scores Pizza and Pra Group Inc, excelling in high-pressure environments and delivering exceptional customer service. Skilled in accurate money handling and maintaining composure, I significantly enhanced customer satisfaction and referrals. Expert in both hospitality service and efficient problem-solving, consistently exceeding performance metrics.
Overview
3
3
years of professional experience
Work History
Waitress
Scores Pizza
Trenton,TN
06.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
Call Center Representative
Pra Group Inc
Jackson Tn
04.2021 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
None - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLDioloma -
Milan High School
Milan, TN05.2019
Skills
Ordering procedures
Table setting knowledge
Menu presentation
Accurate money handling
Cash handling
Sales expertise
Hospitality service expertise
Customer Interaction
Inbound Customer Service
Documentation and reporting
Medical terminology knowledge
Logging call information
Inbound phone calls
Call center operations
Timeline
Waitress
Scores Pizza
06.2022 - Current
Call Center Representative
Pra Group Inc
04.2021 - 02.2023
None - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Dioloma -
Milan High School