Summary
Overview
Work History
Education
Skills
Timeline
Waitress

India Adkisson

Milan,TN

Summary

Dynamic professional with a proven track record at Scores Pizza and Pra Group Inc, excelling in high-pressure environments and delivering exceptional customer service. Skilled in accurate money handling and maintaining composure, I significantly enhanced customer satisfaction and referrals. Expert in both hospitality service and efficient problem-solving, consistently exceeding performance metrics.

Overview

3
3
years of professional experience

Work History

Waitress

Scores Pizza
06.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.

Call Center Representative

Pra Group Inc
04.2021 - 02.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

None - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL

Dioloma -

Milan High School
Milan, TN
05.2019

Skills

Ordering procedures

Timeline

Waitress

Scores Pizza
06.2022 - Current

Call Center Representative

Pra Group Inc
04.2021 - 02.2023

None - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

Dioloma -

Milan High School

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India Adkisson