Knowledgeable and dedicated customer service professional with extensive experience in the public service sector industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
India Anding
Tallahassee
Summary
Overview
8
years of professional experience
Work History
Capital Consultants Management Corporation
Member Services Coordinator
03.2023 - Current
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
FedEx Supply Chain
Quality Assurance Tester
11.2022 - 03.2023
Job overview
- Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
- Designed easy-to-understand testing protocols for distribution to untrained personnel, incorporating corporate standards and regulatory guidelines.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
ROXUL
Quality Control Inspector
09.2022 - 11.2022
Job overview
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
Owens Corning
Quality Control Inspector
08.2021 - 06.2022
Job overview
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
FedEx Office
Store Consultant
07.2016 - 07.2020
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Macy's
Sales Associate
10.2015 - 03.2016
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
The Home Depot Inc
Sales Associate
10.2015 - 03.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
Southwind High SchoolMemphis, TN
High School Diploma
05.2015
University Overview
- 3.2 GPA
- Completed AP course in Microeconomics/ Macroeconomics
- National Jr. Honors Society Member
- Black Scholars Unlimited Member
- KIVA U Club Member 2014-2015
Skills
- Inbound and Outbound Calling
- Computer Literacy
- Analytical Skills
- Customer Service
- Adobe Suites
- Microsoft Suites
Timeline
Member Services Coordinator
Capital Consultants Management Corporation
03.2023 - Current
Quality Assurance Tester
FedEx Supply Chain
11.2022 - 03.2023
Quality Control Inspector
ROXUL
09.2022 - 11.2022
Quality Control Inspector
Owens Corning
08.2021 - 06.2022
Store Consultant
FedEx Office
07.2016 - 07.2020
Sales Associate
Macy's
10.2015 - 03.2016
Sales Associate
The Home Depot Inc
10.2015 - 03.2016
Southwind High School
High School Diploma
Similar Profiles
Dana HolleDana Holle
Community Transition Manager at Capital Consultants Management Corporation (CCMC)Community Transition Manager at Capital Consultants Management Corporation (CCMC)
Martha Yolanda EsquivelMartha Yolanda Esquivel
Front Desk Receptionist at Capital Consultants Management CorporationFront Desk Receptionist at Capital Consultants Management Corporation
Amanda DavisAmanda Davis
Assistant at Capital Management ConsultantsAssistant at Capital Management Consultants