India Appleton
Cincinnati,Ohio
Summary
History of keeping up with challenging human resources needs in high-volume, demanding environments.
Overview
9
9
years of professional experience
Work History
Account Manager
Sheakley
09.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed workers'' compensation claims process effectively while maintaining appropriate confidentiality measures.
- Streamlined processes for managing workers'' compensation claims, reducing costs and improving outcomes.
Benefits Administrator
Ascensus
01.2020 - 02.2022
- Responsible for administering the day-to-day operations and administration of benefit continuation services for assigned benefit plans
- Acquired and maintained knowledge of general health benefits, insurance carrier, company terminology and processes, especially for plans specific to assigned clients
- Properly organized and maintained 200+client plan records, files and forms, and related information
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Human Resources Specialist
Patient Point
05.2019 - 12.2019
- Answered phone and performed clerical duties to assist human resources department.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Worked with HR team to coordinate company events.
- Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
- Assisted with writing job postings and job descriptions for boards.
- Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
Technical Support Representative
Rdi
11.2018 - 05.2019
- Served as first point-of-contact for patients and medical professionals for Dexcom on all technical and service levels
- Provided assistance with patient support issues
- Coordinated with Quality Assurance to ensure customer satisfaction
- Adhered to high-quality technical support standards within the Technical Support department
- Escalated hardware and software issues
- Used and maintained software and databases appropriately
- Documented patient and product information, sent replacements and samples and performed patient follow-up per department standards.
Medical Receptionist
Wood County Hospital
09.2015 - 07.2018
- Coordinated front office duties, including customer service, patient scheduling and billing
- Maintained an adequate supply of progress notes, medication logs, new patient registration sheets, release of medical record sheets, and all other forms contained within the medical record
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Bachelor of Science - Health Care Administration
Bowling Green State University
Bowling Green, Ohio12.2019
Skills
- Customer Service
- Interpersonal Skills
- Cultivating Relationships
- Planning and Meeting Goals and Deadlines
- Microsoft Office
- Organizational Skills
- Tax Advantage Employee Health Accounts
- Benefit Management
- Client Relations
- Greenhouse
- Teamwork and Collaboration
Timeline
Account Manager
Sheakley
09.2022 - Current
Benefits Administrator
Ascensus
01.2020 - 02.2022
Human Resources Specialist
Patient Point
05.2019 - 12.2019
Technical Support Representative
Rdi
11.2018 - 05.2019
Medical Receptionist
Wood County Hospital
09.2015 - 07.2018
Bachelor of Science - Health Care Administration
Bowling Green State University
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