India Arnbrister
Office Technician (Typing)
Fresno,CA
Summary
Friendly and outgoing yet professional individual with a few of my strengths being the ability to use a multiple line phone system, solid experience in the use of computer and office equipment, as well as experience acquiring and inputting client data and information into a computer system . Proficient in multitasking, communication, and interpersonal skills. Also possesses the ability to remain calm in unexpected or difficult situations.
Overview
10
10
years of professional experience
Work History
Office Technician (Typing)
Department Of Forestry And Fire Protection
10.2022 - Current
- Coordinated with staff at Southern Region CAL FIRE Units, clinics throughout California, as well as the Medical Assessment Unit’s staff to ensure that CAL FIRE employees at all Southern Region Units maintain their RPP/ BOPER clearance.
- Assisted with Receptionist duties that included answering all incoming calls to the Front Desk, sending and receiving mail, assisting any walk-ins, processing received applications, etc.
- Operated both Firefighter I and Firefighter II Hotlines, independently. Answered any questions from applicants and prospective applicants regarding classifications, minimum requirements, applicatio processes, and hiring processes while simultaneously encouraging prospective applicants to apply and pursue a career with CAL FIRE
- Assisted Hiring Coordinators with processing applications, updating Firefighter I and Firefighter II databases in Microsoft Access
- Screen and rate applicant's certifications
- Process accepts, declines, and DNRs, as well as making sure they are reflected in Microsoft Access
- Trained new employees on policies and procedures for seamless integration into the team.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
Office Technician (Typing)
California Correctional Health Care Services
03.2022 - 10.2022
- Maintain the nursing schedule to ensure there is always adequate coverage for the current watch, as well as the next watch.
- Responded to any inquiries from callers seeking information.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Compose FLSA's and MOT's daily using Microsoft Excel.
- Once approved or denied, I process, scan, and email copies of the nursing staff's Leave Requests, Shift Swap Requests, and cancellations.
- Compose the orientation schedules for new nursing staff and update their schedule accordingly in Telestaff.
Client Relations Assistant
Christian Therapist On Demand Inc.
02.2021 - 03.2022
- Liaised with customers, management, and Client Relations & Provider Relations departments to facilitate client and provider matches and to better understand customer needs and recommend appropriate solutions.
- Provided accurate information about Christian Therapist On Demand’s app, client subscription plans, etc., helping drive high client retention.
- Collaborated with Christian Therapist On Demand’s team as well as external creative agencies to produce and distribute marketing materials.
- Worked with Christian Therapist On Demand’s team to help develop campaigns and specific marketing strategies for clients.
- Increased engagement and develop leads through social media and Sales IQ on Christian Therapist On Demand’s website.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with Christian Therapist On Demand’s team and then developers on solution implementation.
Starbucks Barista
Starbucks Corp
07.2017 - 03.2018
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Listened carefully to customer requests and created delicious, personalized beverages.
- Used strong customer service skills to resolve customer problems whenever necessary.
- Consistently prepared fresh batches of coffee every eight minutes, monitoring levels to avoid empty machines during peak store hours.
- Recommended food and beverages based on a solid understanding of individual customers needs and preferences.
- Prevented the spread of germs and maintained store professionalism by constantly cleaning and sanitizing work areas whenever there was an opportunity to do so.
Massage Therapist Intern
Milan Institute Of Cosmetology
10.2015 - 09.2016
- Spoke with clients regarding health history, expectations, services, and procedures for overall customer satisfaction.
- Sanitized and cleaned massage therapy room as well as replaced linens after every session.
- Provided safe, effective, and appropriate massage therapy techniques according to client's needs and requests with professionalism as well as an enthusiastic attitude to maintain positive customer satisfaction rates.
- Maintained and updated client's treatment records.
Front Desk Associate
Massage Envy
03.2015 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversation while managing check-in process
- Used Millennium Software to schedule appointments, check-ins and check-outs.
- Promptly answered multi-line phone system and transferred calls to correct personnel whenever necessary.
- Presented guests with membership information upon check-out, answered any questions they might have, and sold memberships.
- Helped train new Front Desk employees on how to operate Millennium software, schedule appointments, answer guests questions, check guests in and out, among other various Front Desk duties.
- Consistently clean, organize, and sanitize the front desk area, the waiting room, as well as the Massage Therapist's rooms so as to maintain a professional appearance as well as prevent the spread of germs or infection.
Retail Sales Associate
Ross Dress For Less
10.2014 - 03.2015
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items and processed exchanges to achieve customer satisfaction.
- Stocked merchandise in a timely manner, as well as stocking merchandise neatly and in appropriate locations.
Education
High School Diploma - undefined
Chowchilla Union High School
Chowchilla, CAMassage Therapy Certificate of Completion - Massage Therapy
Milan Institute of Cosmetology
Fresno, CASkills
Strong verbal communication skills
Customer service experience
Time managementProblem-solving skillsTypes 53 WPM
File Organization
Scheduling appointments
Multitasking efficiency
Flexible and Adaptable
Problem-solving aptitude
Timeline
Office Technician (Typing)
Department Of Forestry And Fire Protection
10.2022 - Current
Office Technician (Typing)
California Correctional Health Care Services
03.2022 - 10.2022
Client Relations Assistant
Christian Therapist On Demand Inc.
02.2021 - 03.2022
Starbucks Barista
Starbucks Corp
07.2017 - 03.2018
Massage Therapist Intern
Milan Institute Of Cosmetology
10.2015 - 09.2016
Front Desk Associate
Massage Envy
03.2015 - 01.2016
Retail Sales Associate
Ross Dress For Less
10.2014 - 03.2015
High School Diploma - undefined
Chowchilla Union High School
Massage Therapy Certificate of Completion - Massage Therapy
Milan Institute of Cosmetology