India Baitey
Clarkston,GA
Summary
Dynamic professional with a proven track record in conflict resolution and data analysis, honed as a Manager at Sears. Excelled in enhancing customer satisfaction and streamlining operational efficiency. Skilled in leveraging reporting and documentation for informed decision-making. Adept at fostering team success and driving significant improvements in customer service and operational standards.
Overview
8
8
years of professional experience
Work History
Teacher
a unique prepratory learninG ACADEMY
Stone Mountain, GA
03.2023 - Current
- Supervised after school activities such as clubs or sports teams.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
Customer Service Representative
Vector Group
Atlanta, GA
03.2019 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Manager
Sears
Morrow, GA
02.2017 - 06.2020
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Greeted callers and identified their needs quickly and accurately.
- Handled incoming and outgoing calls according to standard operating procedures.
Education
High School Diploma -
Maynard Jackson
Atlanta, GA05-2017
Some College (No Degree) -
Fort Valley State University
Fort Valley, GASkills
- Reporting and documentation
- Conflict resolution
- Data analysis
- Flexible and adaptive
- Account updating
- Scheduling
- Receiving support
Timeline
Teacher
a unique prepratory learninG ACADEMY
03.2023 - Current
Customer Service Representative
Vector Group
03.2019 - 01.2024
Manager
Sears
02.2017 - 06.2020
High School Diploma -
Maynard Jackson
Some College (No Degree) -
Fort Valley State University
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