India Banks
South Gate,CA
Summary
Meticulous with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Behaverail Therapist
Building Blocks Resolutions
09.2022 - Current
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Tracked progress according to goals for interventions.
Hotel receptionist
Viejas Casino Resort
07.2022 - 08.2022
- Completed late check-ins and directed guests to rooms and facilities.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within 1 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Clerical Staff
New Alternatives, Inc. Emergency Screening
08.2018 - 06.2022
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
No Degree - General Studies
Grossmont Community College ⋅
San Diego, CAHigh School Diploma -
Valhalla High School ⋅
San Diego, CA07.2015
Skills
- Customer Experience
- Childcare Settings
- Procedures Compliance
- Room Assignments
- Tourism Management
- Active Listening
- Reservation Processing
- Manage Research
- Issue Identification
- Special Projects
- Performance Strategies
- Efficient Service
- Creative Solutions
- Complex Problem-Solving
- Professional Relationships
- Critical Thinking
- Learning Strategies
- Social Perceptiveness
- Customer Service
- Operational Efficiency
- Safety Protocols
Timeline
Behaverail Therapist
Building Blocks Resolutions
09.2022 - Current
Hotel receptionist
Viejas Casino Resort
07.2022 - 08.2022
Clerical Staff
New Alternatives, Inc. Emergency Screening
08.2018 - 06.2022
No Degree - General Studies
Grossmont Community College ⋅
High School Diploma -
Valhalla High School ⋅
Similar Profiles
Miriam FloresMiriam Flores
Administrative/HR Assistant at Building Block ResolutionsAdministrative/HR Assistant at Building Block Resolutions
Madalyn SiegertMadalyn Siegert
Daycare Teacher at Childrens Building BlocksDaycare Teacher at Childrens Building Blocks
Lisa MarinLisa Marin
Behavioral Technician at Building Blocks Pediatric TherapyBehavioral Technician at Building Blocks Pediatric Therapy