Summary
Overview
Work History
Education
Skills
Timeline
Generic

India Battle

Rock Hill,SC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Transportation Coordinator

UNFI, United Natural Foods
05.2024 - Current
  • Coordinate dispatching of 50 drivers to accomplish daily delivery requirements.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
  • Improved transportation efficiency by streamlining route planning and coordinating schedules.
  • Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Developed strategies to reduce transportation costs and increase operational performance.
  • Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.

Operations Assistant

UNFI, United Natural Foods
05.2022 - 04.2024
  • Managed day-to-day department operations while collaborating with other departments to foster smooth operation of daily processes.
  • Gathers, organizes, and distributes daily, weekly, and monthly information and reports to appropriate individuals and departments in a timely and accurate manner.
  • Provides answers to questions from associates and keeps operations up to date with policies and procedures, HR, and Payroll
  • Resolves requests, complaints, and problems, or refers appropriately
  • Prepares daily detail reports for managers, including vacation, Daily Attendance Call in sheets, employee write-ups, terminations, and daily attendance
  • Logs any disciplines signed off by employees and returned; turns into HR
  • Monitors shipping supply inventory & ensures levels are maintained (partnering with inventory Control & vendors), and orders office supplies and printer cartridges as needed
  • Provides payroll support, including the preparation of associate reviews, attendance reports for the review period, and scheduling changes in Kronos
  • Completes payroll for operations every week, including entering temporary differentials and ensuring proper hours are paid
  • Continually evaluates current processes and makes adjustments as prudent to save time and money.
  • Codes and processes invoices and billing as needed. Manages vendor logs and accrual spreadsheets
  • Books travel for warehouse associates and managers as needed, using the Concur travel system.
  • Produces daily metric reports including Department hours, shipped and received cases, replenishments, LPN's and out of stocks/shorts
  • Handles co-op cash proceedings - money orders and distribution to Accounts Payable
  • Prepares communications for the site, including PowerPoint presentations, postings, and bulletin boards.


Data Entry Specialist

Northside Family Medicine and Urgent Care
11.2021 - 04.2022
  • Performed high-volume data entry with an accuracy rate of over 98%, while maintaining strict confidentiality of sensitive information.
  • Developed and maintained databases, improving data retrieval and reporting processes
  • Collaborated with cross-functional teams to gather and organize data for special projects
  • Trained new staff on data entry procedures and software, enhancing team capability.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

Process Assistant

Amazon
08.2020 - 11.2021
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assist with picking, packing, receiving, stowing, and inventory accuracy.
  • Communicate instructions to associates, motivate them, and maintain a safe work environment.
  • Assist with daily management of department duties, including allocating labor, leading meetings, and assigning tasks.
  • Help troubleshoot issues and identify solutions to improve efficiency and accuracy.
  • Participate in process improvement initiatives to enhance quality and efficiency.
  • Assist with training and development of associates.
  • Maintain accurate records and documentation.

Front Desk Coordinator/Administrative Assistant

WareFitness Works
06.2019 - 06.2020
  • Supported daily operations, including answering multi-line phone system, routing calls, delivering messages to staff, email correspondence, and filing
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in organizing company events and meetings, enhancing team collaboration
  • Prepared and maintained detailed reports and documentation, contributing to project tracking
  • Managed office supply inventory, optimizing resource allocation and reducing costs

Sales Representative

PG Wireless, Sprint
11.2018 - 06.2019
  • Conducted troubleshooting of sales and service operations to increase profitability.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Utilized proven sales methods to increase revenue by 25% and surpass sales objectives by 48.7%.
  • Consulted with cellular specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solution

Benefits Verification Specialist

Lash Group
09.2017 - 10.2017
  • Contributed to company-wide initiatives aimed at improving the quality of service delivery across departments, fostering a culture of collaboration and excellence within the organization as a whole.
  • Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
  • Assisted in the development of new benefits verification procedures, ensuring a smooth transition for team members during implementation stages.
  • Optimized the use of electronic claims submission systems to expedite claim processing times.
  • Under supervision, contact insurance companies on behalf of the physician's office to verify patient specific benefits for payment
  • Ask appropriate questions regarding patient benefits/complete data entry and/or appropriate forms to document patient benefits coverage
  • Collect and review all patient insurance information to complete the benefit verification process
  • Knowledge on Medicare, Medicaid, and third party vendors to assist in major medical benefits and per diem coverage information
  • Create, process and follow up on all Medical claims submitted for reimbursement – including working denials, reviewing and billing secondary payers, submitting re-determinations and/or appeals for claim reconciliation

Education

Continental Academy
Atlanta
05-2007

Skills

  • Logistics functions
  • Transportation scheduling
  • Shipping documentation
  • Data processing
  • Spreadsheet management
  • Workflow management
  • Safety management
  • Customer relations
  • Healthcare regulations
  • Verbal and written communication
  • Office administration
  • Computer skills

Timeline

Transportation Coordinator

UNFI, United Natural Foods
05.2024 - Current

Operations Assistant

UNFI, United Natural Foods
05.2022 - 04.2024

Data Entry Specialist

Northside Family Medicine and Urgent Care
11.2021 - 04.2022

Process Assistant

Amazon
08.2020 - 11.2021

Front Desk Coordinator/Administrative Assistant

WareFitness Works
06.2019 - 06.2020

Sales Representative

PG Wireless, Sprint
11.2018 - 06.2019

Benefits Verification Specialist

Lash Group
09.2017 - 10.2017

Continental Academy

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