Indy Bee
New York,NY
Summary
Reliable Retail professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resolution-minded with years of experience solving complex product defects, refunds and stock deficiencies. Team-oriented supervisor motivating employees to take ownership of respective roles. Highly effective at establishing structure, defining roles and filling positions. Decisive leader knowledgeable about product merchandising, inventory, onboarding, operational needs and standard practices. Offering excellent planning, problem solving and organizational abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager(Hybrid)
Ted Baker
06.2021 - 12.2023
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Collaborated with the marketing department to launch and manage promotional activities and campaigns.
- Researched and corrected customer concerns to promote company loyalty.
Merchandise Coordinator
Macy's
06.2018 - 05.2021
- Hired new merchandising employees and provided effective training.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Represented company at national and regional trade shows.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Ran markdown reports, managed store replenishment, and analyzed buying reports
- Motivated and mentored merchandise team to achieve high performance and job satisfaction
- Identified opportunities to reduce lead times and improve inventory management
Education
Bachelor of Science - Legal Studies
John Jay College of Criminal Justice of The City University of New York
New York, NYMaster of Science - Disability Studies
Baruch College of The City University of New York
New York, NY12.2024
Skills
- Team Leadership
- Training and Development
- Staff Management
- Organization and Time Management
- Product Knowledge
- Promotional Events
- Visual Merchandising
- Customer Complaint Resolution
- Product Replenishment
- Spreadsheets & Microsoft applications proficiency
- Flexible and Adaptable
- Volunteer recruitment strategy, orientation and onboarding
Certification
- Project Management, Google - 2023
- Certificate in Mediation and Arbitration- 2022
Timeline
Customer Service Manager(Hybrid)
Ted Baker
06.2021 - 12.2023
Merchandise Coordinator
Macy's
06.2018 - 05.2021
Bachelor of Science - Legal Studies
John Jay College of Criminal Justice of The City University of New York
Master of Science - Disability Studies
Baruch College of The City University of New York
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