India Binns
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Specialist
One Medical
11.2023 - Current
- Respond to inbound inquiries regarding prescription renewal requests, via phone and email in 1Life.
- Optimize care coordination and request in-network specialty referrals.
- Book, reschedule & cancel in office and remote appointments for patients with primary care physician.
- Submit requests for medical records to be sent to patient, outside facilities and specialists.
- Handled private and confidential information in compliance with hospital policies and procedures.
MRI Technologist Assistant
SimonMed Imaging
05.2022 - 09.2023
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Technical Support Representative
Asurion
11.2019 - 05.2021
- Answer high volume inbound calls.
- Troubleshoot smartphones/devices, problem solve to resolve issues.
- Promote and sell extended warranties.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Paralegal
Lexington Law Firm
03.2017 - 04.2018
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Made decisions and recommendations about extending lines of credit.
Customer Access Representative
Logisticare Solutions
07.2016 - 01.2017
- Answer high volume inbound/make outbound calls.
- Maintain tracking and appropriate documentation on referrals to promote clinic team awareness and ensure patient safety using the Electronic Health Record (EHR) system.
- Review expectations about referral with patient and is point of contact for patients on referral progress updates.
- Responsible to audit information entered in EHR to ensure compliance with capturing necessary data as required by reporting agencies.
Education
Westview High School
Avondale, AZ05.2016
Skills
- MS Office, Word, Powerpoint
- Written and oral communication skills
- Data intake
- Interpersonal skills
- Trend Analysis
- Team Collaboration
- Multitasking
- Adaptability and Flexibility
Certification
Arizona Title 4 Certificate (July 2020 to Present Bartending and Mixology) Maricopa County Food Handlers Card (July 2020 to July 2022) Basic Life Support (Adult/Pediatric CPR and AED March 2023 to March 2025)
Phlebotomy Training Specialists NHCO (June 2022)
Timeline
Support Specialist
One Medical
11.2023 - Current
MRI Technologist Assistant
SimonMed Imaging
05.2022 - 09.2023
Technical Support Representative
Asurion
11.2019 - 05.2021
Paralegal
Lexington Law Firm
03.2017 - 04.2018
Customer Access Representative
Logisticare Solutions
07.2016 - 01.2017
Westview High School