India Blackburn
Maynardville,TN
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Overview
11
11
years of professional experience
Work History
Appointment Scheduler
Internal Medicine Associates
09.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Front Desk Receptionist
OrthoTennessee
10.2019 - Current
Call Center Representative
Campbell Cunningham and Taylor
08.2017 - 10.2019
Cashier
Wal-mart
08.2016 - 06.2017
- Answered questions about company location and hours of operation
- Maintained cleanliness and organization of public areas and conference rooms
- Assisted with completion of forms or sign-in procedures
- Established and maintained good communications with personnel and clientele
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Recorded patient and insurance payments, maintaining accurate financial records
- Scheduled patients for exams and screenings
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Scanned and documented new patient information in electronic health records for registration purposes
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Worked with coworkers to complete tasks.
Front End Manager
Food City
07.2013 - 07.2016
- Maintained inventory and store visual presentation to meet customer needs
- Enforced store safety and cleanliness standards, reducing hazards
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Reconciled and prepared bank deposits
- Leveraged POS system to perform purchase transactions for team members and customers
- Provided efficient and courteous service to customers
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge
- Provided product information and resolved concerns to assist customers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Assisted with new hire orientation and employee training.
Education
High School Diploma -
Union County High School
05.2014
Skills
- Computer Proficiency
- Call Answering and Routing
- Telephone Etiquette
- Guest Registration
- Front Desk Operations
- Directing Callers
Timeline
Appointment Scheduler
Internal Medicine Associates
09.2023 - Current
Front Desk Receptionist
OrthoTennessee
10.2019 - Current
Call Center Representative
Campbell Cunningham and Taylor
08.2017 - 10.2019
Cashier
Wal-mart
08.2016 - 06.2017
Front End Manager
Food City
07.2013 - 07.2016
High School Diploma -
Union County High School
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