India Bowie
Lake Charles,LA
Summary
Detail-oriented and compassionate professional with experience in remote work and a strong foundation in psychology related support. Skilled in managing sensitive information, maintaining client confidentiality, and providing clear communication in high-pressure environments. Adept at using technology and digital platforms to streamline processes, conduct assessments, and support client needs. Demonstrates strong multitasking abilities, problem solving skills, and a commitment to continuous learning and professional growth.
Overview
3
3
years of professional experience
Work History
Pediatric Therapy Office Assistant (Hybrid)
Therapy Works of SWLA, LLC
07.2023 - 02.2024
- Communicated with clients regarding disputes.
- Collaborated with the finance team.
- Addressed incorrect or missing charges.
- Analyzed account balances monthly.
- Processed billing corrections.
- Tracked and resolved billing issues.
- Tracked overdue accounts.
- Analyzed billing and payment reports.
- Ensured timely posting of payments.
- Improved overall team communication.
- Improved office operational efficiency.
- Resolved scheduling conflicts.
- Analyzed appointment scheduling trends.
- Avoided overbooking.
- Accounted for provider availability.
- Managed same-day changes effectively.
- Adjusted appointment schedules to reduce wait times.
- Lowered cancellation rates.
- Managed high-volume appointment scheduling.
- Minimized booking conflicts.
- Addressed specific department needs.
- Optimized patient scheduling flow.
- Implemented an automated reminder system.
- Communicated with clients to facilitate rescheduling of appointments.
- Reduced no-shows.
- Added provider capacity during busy periods.
- Managed emails and text messages.
- Supported front office staff during high-demand periods.
- Collaboratively worked with external providers.
- Considered specialty requirements.
- Created a rotating appointment schedule.
- Implemented patient follow-up procedures post-appointment.
- Ensured smoother operation.
- Managed patient inquiries and appointment requests.
- Managed complex appointment schedules.
- Introduced flexible scheduling options.
- Processed incoming scheduling requests.
- Collaborated with the billing department.
- Implemented a reliable scheduling system.
- Significantly reduced wait times.
- Ensured smooth office operation.
- Ensured timely service.
- Reduced missed or late appointments.
Behavioral Technician
Sprouts Behavior Development Center
11.2021 - 09.2023
- Documented daily notes on client progress.
- Implemented reinforcement schedules.
- Documented behavioral changes.
- Improved client engagement.
- Implemented de-escalation techniques.
- Researched new ABA strategies.
- Delivered Applied Behavior Analysis (ABA) therapy.
- Built trusting relationships with clients and caregivers.
- Revised behavior intervention plans.
- Generated data for intervention plans.
- Reduced self injurious behaviors and stereotypy.
- Provided progress updates to families.
- Supported clients with dual diagnoses.
- Participated in training workshops.
- Devised creative reinforcement systems.
- Improved tracking of client progress.
- Decreased attention-seeking behaviors.
- Updated behavior intervention plans.
- Worked with non-verbal clients.
- Documented therapy outcomes.
- Communicated using sign language.
- Improved cooperative behaviors for children with Autism.
- Used sensory integration techniques.
- Delivered crisis intervention support in acute settings.
- Maintained accurate data collection.
- Demonstrated patience and empathy in client management.
- Led group therapy sessions.
- Implemented new ABA strategies.
- Achieved growth in task completion for clients with ADHD.
- Supported transition plans for children.
- Conducted weekly data analysis.
- Increased engagement during sessions.
- Tracked client progress.
- Utilized visual aids in sessions.
- Utilized data-driven decision-making.
- Achieved successful peer interactions per session.
- Worked collaboratively with therapists.
- Became proficient with new treatment technologies.
- Directed in-home support services for clients.
- Focused on social skill acquisition.
- Reduced aggressive incidents.
- Worked in schools, clinic, and in home.
- Applied positive reinforcement strategies.
- Worked in a high-stress environment.
- Regulated clients' emotional behavior.
- Managed challenging client behaviors.
- Trained new employees.
Teachers Assistant/Afternoon Teacher
St Luke-Simpson United Methodist Church
07.2021 - 11.2021
- Facilitated after-school enrichment programs.
- Focused on students' social-emotional needs.
- Provided emotional support for students.
- Planned thematic story times.
- Developed efficient routines.
- Implemented lesson plans.
- Engaged students in creative projects.
- Introduced students to basic life skills.
- Increased readiness for elementary school transitions.
- Promoted social skills among children.
- Provided updates on children's development.
- Shared findings with lead teachers.
- Created a culturally-inclusive classroom environment.
- Focused on early childhood education.
- Developed lesson plans.
- Executed educational plays.
- Increased student motivation.
- Maintained accurate documentation.
Behavior Line Technician
Milestones Behavioral Services
10.2020 - 08.2021
- Documented daily notes on client progress.
- Implemented reinforcement schedules.
- Documented behavioral changes.
- Improved client engagement.
- Implemented de-escalation techniques.
- Researched new ABA strategies.
- Delivered Applied Behavior Analysis (ABA) therapy.
- Built trusting relationships with clients and caregivers.
- Generated data for intervention plans.
- Reduced self injurious behaviors and stereotypy.
- Participated in training workshops.
- Updated behavior intervention plans.
- Worked in a high-stress environment.
Education
Master of Science - Applied Psychology
The Chicago School of Professional Psychology Online
Chicago, IL01.2027
Bachelor of Science - Psychology & Family Science
McNeese State University
Lake Charles, LA01.2021
Skills
- Knowledge of ABA innovations/treatment
- Medical billing/coding (ICD-10, CPT)
- CRM Systems: Microsoft Dynamics & HubSpot
- Natural Environment Teaching (NET)
- Crisis intervention strategies
- Organizational & time management
- Client caseload management
Timeline
Pediatric Therapy Office Assistant (Hybrid)
Therapy Works of SWLA, LLC
07.2023 - 02.2024
Behavioral Technician
Sprouts Behavior Development Center
11.2021 - 09.2023
Teachers Assistant/Afternoon Teacher
St Luke-Simpson United Methodist Church
07.2021 - 11.2021
Behavior Line Technician
Milestones Behavioral Services
10.2020 - 08.2021
Bachelor of Science - Psychology & Family Science
McNeese State University
Master of Science - Applied Psychology
The Chicago School of Professional Psychology Online
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