Summary
Overview
Work History
Education
Skills
Timeline
Generic

India Brogden

Baltimore,MD

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with [Number] years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Security Officer

Allied Universal Security Services
10.2023 - Current
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Security Officer

Abacus Staffing
01.2023 - 10.2023
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Issued access cards to authorized personnel to monitor access points.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.

Warehouse Worker

Amazon
10.2012 - 01.2023
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Completed cycle counts and monthly inventory.
  • Maintained clean, orderly work environment free of hazards.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Strapped items down over protective padding to secure throughout transportation.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Receptionist /Salon Stylist

Triples.s.s. Hair Spa
02.2000 - 07.2009
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Responded to inquiries from callers seeking information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Adhered to salon policies and procedures, ensuring a consistent and professional customer experience for all clients.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Created beautiful braiding styles to accentuate client faces.
  • Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
  • Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
  • Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
  • Styled locs, twist and extensions for up to [Number] clients per day.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

Education

High School Diploma -

Northern Sr High
Baltimore, MD
06.2003

Skills

  • Data Entry
  • English fluency
  • Honest and Dependable
  • Vehicle inspections
  • Document Management
  • Customer Service
  • Metal detector operation
  • First Aid Certified
  • Theft prevention training
  • Alarm systems
  • Interpreting procedures and instructions
  • Employee and Visitor Screening
  • Risk Assessment
  • Electronic surveillance
  • General security
  • Adaptable and Flexible
  • FBS Full-body scanner trained
  • Invoice Verification
  • First Aid Training
  • De-Escalation Techniques

Timeline

Security Officer

Allied Universal Security Services
10.2023 - Current

Security Officer

Abacus Staffing
01.2023 - 10.2023

Warehouse Worker

Amazon
10.2012 - 01.2023

Receptionist /Salon Stylist

Triples.s.s. Hair Spa
02.2000 - 07.2009

High School Diploma -

Northern Sr High
India Brogden