Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

India Burns

Dayton,OH

Summary

Customer Service professional, with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

VineBrook Homes
03.2023 - Current
  • Delivered comprehensive customer support, facilitating resident resolutions to enhance satisfaction and retention.
  • Executed accurate data entry and managed rental verifications to support leasing processes.
  • Assisted with collections processes to ensure timely revenue generation.
  • Collaborated with maintenance teams to ensure timely service requests and enhance tenant satisfaction.
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed customer accounts using CRM software, ensuring accurate record-keeping and follow-up actions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

General Manager

Taco Bell
01.2019 - 02.2023
  • Developed and executed comprehensive training programs for staff, ensuring adherence to company policies and procedures.
  • Managed the full recruitment cycle, successfully attracting and onboarding competent team members to fill vacancies.
  • Oversaw scheduling and payroll operations, maintaining fiscal responsibility and optimizing budget allocation.
  • Monitored and reported on sales trends, contributing to strategic planning and business growth initiatives.

Residential Coordinator

Marie's House Of Hope
04.2015 - 11.2018
  • Developed and coordinated recreational programs to enhance resident engagement and support their social connections.
  • Collaborated with case managers to monitor and communicate client progress, ensuring adherence to individual service plans and providing accompaniment to significant appointments.
  • Managed and mentored a team of residential counselors and support staff, overseeing medical case management and the safe administration of medications.
  • Maintained a secure and supportive living environment through proactive safety patrols and effective crisis response, ensuring resident well-being and swift escalation of critical incidents to leadership.

Education

Some College (No Degree) - Business Administration

Central State University
Wilberforce, OH

High School Diploma - undefined

Thurgood Marshall High School
Dayton, OH
05.2009

Skills

  • Scheduling staff effectively
  • Team management across functions
  • Development of policies and programs
  • Management of training initiatives
  • Enhancement of staff performance
  • Development of sales teams
  • Onboarding and recruitment processes
  • Proficient driving skills
  • Experience in supervision
  • Interviewing candidates effectively
  • Typing efficiency
  • office management capabilities
  • Excellence in customer service
  • Listening actively
  • Critical thinking proficiency
  • Data entry skills

Timeline

Customer Service Representative

VineBrook Homes
03.2023 - Current

General Manager

Taco Bell
01.2019 - 02.2023

Residential Coordinator

Marie's House Of Hope
04.2015 - 11.2018

Some College (No Degree) - Business Administration

Central State University

High School Diploma - undefined

Thurgood Marshall High School

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India Burns