India Charles
Spartanburg
Summary
I have 2+ years of customer service experience. I assisted customers in applying for personal and auto loans. I provided exceptional customer service skills to provide the customer with the best loan offer to fit their financial needs. I also have 10+ years experience in the automotive manufacturing industry. I built quality tires in two-minute in order to meet production for customer demands. I currently inspect bumpers as a certified, quality inspector, for the late model BMW's. I ensure the bumper has no scratches, paint runs, or lack of base before it's sent to BMW to be installed on the vehicle.
Overview
18
18
years of professional experience
Work History
Quality Inspector
Plastic Omnium
Greer
09.2022 - Current
- Look for defects that are not acceptable to company and work guidelines
- Complete inspection in 40-50 seconds in a 10-12 hour work shift
- Upon finding defects the bumper must be sent to rework and repaired per company guidelines to be shipped to BMW
- If quality guidelines isn't met then the bumper is a scrap part and will be recorded manually
Customer Service Specialist
Bankers Life
03.2020 - 05.2022
- Company Overview: Remote
- Assist customers with the online account
- Explain to the customer what the policy may offer and and help save money
- Address any billing concerns and troubleshooting problems
- Answer questions about the company, products and policies
- Guide the customer to the right department or supervisor
- Remote
Tire builder/Quality and Production Lead
Michelin
08.2009 - 02.2020
- Ability to build tire in two-minute span
- Load product into machine to build the good quality tire
- Inspect rubber to determine if there is any defect
- Organized meetings twice a month to discuss any quality issues that may have affected the customer or production
- Discuss ways the operator can be more efficient in quality and production
- Record numbers at the end of the shift
- Record any deficiencies with the machine that may have caused the operator not to make the production target
- Discuss and turn in paperwork to the supervisor for review
Customer service representative
Disney
06.2007 - 07.2009
- Assist customers with online disney character orders
- Answer questions about their accounts
- Maintain positive customer service to help customer in understanding what they are buying
- Assist in shipping orders as gifts
- Help customer personalize the orders
Education
Medical Billing and Coding Diploma -
Miller-Motte College
02.2022
Skills
- Strong Communication
- Team Leadership
- Dependent & Flexible
- Analytical Thinking
Phone Numbers
864-804-8480, 864-285-4360
Timeline
Quality Inspector
Plastic Omnium
09.2022 - Current
Customer Service Specialist
Bankers Life
03.2020 - 05.2022
Tire builder/Quality and Production Lead
Michelin
08.2009 - 02.2020
Customer service representative
Disney
06.2007 - 07.2009
Medical Billing and Coding Diploma -
Miller-Motte College
Similar Profiles
Brianna ThompsonBrianna Thompson
Paint Line Operator at Plastic OmniumPaint Line Operator at Plastic Omnium
Cindy DAOUDALCindy DAOUDAL
Agent de production industrielle at Plastic OmniumAgent de production industrielle at Plastic Omnium
Mark HomanMark Homan
Shift manager at Plastic OmniumShift manager at Plastic Omnium
Harish HHarish H
Global Sales Leader Asia & Europe BD at OP Mobility (Plastic Omnium)Global Sales Leader Asia & Europe BD at OP Mobility (Plastic Omnium)
Michael Scott SawyerMichael Scott Sawyer
Dishroom Associate at Phillips Staffing SolutionsDishroom Associate at Phillips Staffing Solutions