Dontrae Couch
Property Management
Summary
Dedicated Assistant property manager with expertise in implementing creative strategies to increase revenue. Strengths include performing apartment inspections, collecting market data and analyzing advertising sources for accuracy and effectiveness. Friendly and helpful to work weekends and evenings.
Approachable team player talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in record keeping’s, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Dasmen Residental
Tampa, FL
03.2019 - Current
- Filing evictions
- Coding bills and sending to accounts payable in batches twice monthly.
- Monitored internet listing sites to ensure pricing and specials were up to date
- Worked with housing agencies such as section 8 and grace point to ensure leases and housing paperwork was accurate
- Aggressively worked on ERA assistance with delinquent tenants R3, Our Florida to obtain past due balances and future rent payments.
- Coordinated resident events monthly such as renewal events and resident interaction events
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Verified income, assets and expenses and completed file tracking sheet for each applicants.
- Critical Thinking
Assistant Community Manager
Tzadik Mangement
Tampa, FL
06.2016 - 03.2019
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Received and processed resident payments, and updated system accounts with latest information.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Increased office organization by creating filing systems and managing confidential information carefully.
Education
High School Diploma -
Provident High School
Tampa, FL05.2008
Skills
- Leasing reports
- Yardi, Appfolio, Entrata
- Advanced bookkeeping abilities
- Lease management experience
- Affordable housing programs knowledge
- Property tours and inspections
- Marketing and advertising
- Maintenance knowledge
- Customer service-focused
- Building operations
- Tenant and eviction laws
- Knowledge of building codes
- Leasing and sales
- Business Development
- Staff Management
- Microsoft Office
- Policy enforcement
- Business processes and procedures
- Housing regulations
- Relationship building and rapport
- Training and mentoring
- Issue escalation
- Sales and marketing
- Multi-family property management
- Knowledge of leasing and market conditions
- Fair housing mandates
- Computer skills
- Analytical
- Dispute Handling
- Renewals Management
- Rent Collections
Software
- Experience with Yardi, Appfolio as well as Entrata
- EXCEL
- WORD
- BLUEMOON
- YEILDSTAR
- RENTCAFE
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