Summary
Overview
Work History
Education
Skills
Timeline
Generic

INDIA COULTER

Las Vegas

Summary

I possess an extensive background in customer service and rising artist. I am reliable and dependable and a people person. I am seeking a position that will leverage my customer service and data entry background that will offer growth and new opportunities.

Overview

6
6
years of professional experience

Work History

Externship Coordinator

Medical Coding & Billing Services
05.2025 - 06.2025
  • Developed a comprehensive evaluation process for post-externship reflection, allowing students to assess their growth and identify areas for improvement.
  • Developed an effective tracking system to monitor student progress throughout their externship experiences.
  • Coordinated and scheduled externships for students, resulting in successful placements across various industries.
  • Reduced errors in medical coding and billing processes by conducting thorough audits of patient records.
  • Maintained compliance with industry standards by keeping up-to-date with the latest medical coding and billing regulations.
  • Assisted with medical coding and billing tasks.
  • Maintained knowledge of standardized medical billing codes.
  • Enhanced medical coding accuracy by meticulously reviewing patient records and diagnoses.

Data Entry Clerk

Clark County Elections Department
08.2024 - 11.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Checked for accuracy by verifying data and records.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Managed and organized documents for data entry tasks.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Collected biometric data of voters.
  • Mobilized voters for registration.
  • Transmitted data to IEBC central register.
  • Entered data into the Biometric Voter Registration.

Call Center Sales Representative

AGR Group
06.2024 - 08.2024
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Streamlined processes for increased efficiency in managing large volume of inbound calls daily.
  • Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.

Customer Satisfaction Representative

Fragile Pak
10.2023 - 02.2024
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Anticipated needs and resolved problems to keep customers happy.
  • Answered inbound calls to handle various concerns, set appointments and close sales.
  • Documented, researched and resolved customer service issues.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Addressed and resolved customer concerns and complaints.

Medical Call Center Agent

C3 Connect
03.2019 - 04.2023
  • Maintained high levels of customer satisfaction and retention by Action and action.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Managed high-volume of inbound and outbound customer calls.

Education

Illustration

CCAD Columbus College of Art and Design
Columbus, Ohio

Diploma - Student

Pickerington Central High School
Columbus, Ohio
07.2012

Medical Billing And Coding

Northwest Career College
Las Vegas, Nevada

Skills

  • Complaint Handling
  • CRM Software
  • Social Media Monitoring
  • Paperwork Processing
  • Scheduling
  • Appointment Scheduling
  • Critical and Creative Thinking
  • Research and Fact-Checking
  • Problem-Solving
  • Effective Communication
  • Document Typing and Formatting
  • File Review
  • Problem Resolution
  • Call Center Operations
  • Positive and Professional Skills

Timeline

Externship Coordinator

Medical Coding & Billing Services
05.2025 - 06.2025

Data Entry Clerk

Clark County Elections Department
08.2024 - 11.2024

Call Center Sales Representative

AGR Group
06.2024 - 08.2024

Customer Satisfaction Representative

Fragile Pak
10.2023 - 02.2024

Medical Call Center Agent

C3 Connect
03.2019 - 04.2023

Diploma - Student

Pickerington Central High School

Illustration

CCAD Columbus College of Art and Design

Medical Billing And Coding

Northwest Career College

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