India Cross
Alexandria,VA
Summary
A dedicated UX Designer with a proven track record of delivering exceptional user experiences. I am skilled in conducting in-depth user research, analyzing data, and designing intuitive interfaces that meet both user needs and business objectives. I thrive on collaboration and enjoy working with cross-functional teams to bring innovative design solutions to life. I am seeking a challenging role where I can leverage my analytical and creative skills to create user-centric products that delight and inspire.
Overview
10
10
years of professional experience
Work History
Security (Part-time)
Allied Universal
03.2023 - 01.2024
- Secure premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Investigates security breaches, incidents, and other alarming behavior
- Completes reports by recording observations, information, occurrences, and surveillance activities using Helius
- Maintains environment by monitoring and setting building and equipment controls
- Maintains the organization’s stability and reputation by complying with legal requirements
Supervisor
Mister Kleen Maintenance Company
10.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives, and communication goals
Custodial Supervisor
Safeguard Maintenance
04.2021 - 10.2021
- Training, supervising, and motivating cleaning staff
- Coordinated between business and customer to ensure standards were exceeded
- Developed duty list, and standards and ensured proper competition
- Orders replacement items through purchasing, and works with vendors regarding repairs to existing equipment
- Strong organizational and planning skills, responsiveness, attention to detail, and excellent follow-through
Server
Periodic Restaurant
03.2021 - 05.2021
- Provided top service to all customers and de-escalation techniques when appropriate
- Memorized consistently modified menus
- Trained 4 employees within 2 months of my employment
- Maintained stations and cleaned throughout the shift
Linguist Supervisor
U.S. Army
07.2020 - 03.2021
- Team lead overseeing over 40 translators for real time product delivery to deployed troops
- Conducted quality control of submitted reports by analysts
- Maintained Army and mission readiness for junior enlisted soldiers
- Liaison between analysts and deployed units
- Trained incoming analysts on job requirements and day to day operations
Target Analyst Reporter
U.S. Army
12.2018 - 06.2020
- Experience in drafting and/or editing for release finished, product reports
- Ability to author reports based on simple traffic or a limited amount of traffic
- Experienced in the use of software applications and databases associated with report writing and development
- Demonstrated application of advanced reporting through various tools
- Demonstrated ability to independently discover reportable information within office workflow tools
Operations Intelligence Analyst
U.S. Army
04.2015 - 10.2018
- Drafted SIGINT Threat Mitigation Reports and Intelligence gain/loss assessments for Combatant Commands
- Trained incoming team members on job requirements and mission
- Skilled in SIGINT processing, exploitation, analysis, research and solving analytic problems
- Collaborations across the intelligence community
- Performed detailed research and dissemination of multiple high value targets and target signals of interest while supporting various agencies and combatant commands
- Vetted over 10000 targets to assess target validation in support of various Combatant Commands
Operations Intelligence Analyst
U.S. Army
04.2014 - 04.2015
- Researched, validated and reported hundreds reports of interest for further development while providing timely indications and warnings for global intelligence consumers
- Scored 100% on the Job Qualification Standards Certification
- Operated SIGINT equipment, searching radio frequency (RF) spectrum, to collect, identify and record target communications
- Participated in the discovery of undocumented signals and assisted in demodulation and dissemination into the national database
Skills
- Problem solving
- Persona Creation
- Data Analysis
- Qualitative/Quantitative research
- Figma
- User Interviews
- Usability testing
Education
- UX Design Course, General Assembly, 2024
- SEC + CEC, 2023
- Bachelor of Business in Administration, University of Maryland University College, 2022
- Communication Signals Collection Course, 2014
Timeline
Security (Part-time)
Allied Universal
03.2023 - 01.2024
Supervisor
Mister Kleen Maintenance Company
10.2022 - 03.2023
Custodial Supervisor
Safeguard Maintenance
04.2021 - 10.2021
Server
Periodic Restaurant
03.2021 - 05.2021
Linguist Supervisor
U.S. Army
07.2020 - 03.2021
Target Analyst Reporter
U.S. Army
12.2018 - 06.2020
Operations Intelligence Analyst
U.S. Army
04.2015 - 10.2018
Operations Intelligence Analyst
U.S. Army
04.2014 - 04.2015
Similar Profiles
MAGELLA LOUIUSMAGELLA LOUIUS
Security/Screener (arm, unarmed) at Allied Barton Security/ Allied UniversalSecurity/Screener (arm, unarmed) at Allied Barton Security/ Allied Universal
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Mario MurphyMario Murphy
Security Officer at Allied UniversalSecurity Officer at Allied Universal
Jabari NeddJabari Nedd
Linux System Administrator (contract) at Army National GuardLinux System Administrator (contract) at Army National Guard