India Dangerfield
Austell,GA
Summary
Dynamic and attentive problem-solver specializing in customer service, account management and retail banking. Dedicated to establishing long-term relations with customers. Uses independent decision-making skills and sound judgment to achieve or exceed set goals and positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Assistant/Director of First Impressions
International school of Skin, Massage Therapy
01.2023 - Current
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Executed record filing system to improve document organization and management.
Salon owner/Cosmetologist
Sage Salon and Beauty Bar
07.2015 - 09.2022
- Oversaw daily salon operations and performed general salon tasks.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Performed body waxing, eyebrow shaping and microblading to remove unwanted hair and provide symmetry.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Personal Banker
Fifth Third Bank
01.2019 - 01.2021
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base by promoting new financial products and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Maintained customer records and updated account information.
Sales Associate
Deb Shops
01.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Education
High school diploma or GED -
Lawrence Central High School
Indianapolis, IN05.2015
College - Healthcare Engineering Technology
Indiana University-Purdue University
Indianapolis, INSkills
- Client facing Communication
- Collaborate Cross-Functionally
- Leadership
- Banking
- Customer relationship management
- Database Maintenance
- Account management
- Cash handling
- Financial Profiling
- Financial Advisement
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Licensed Cosmetologist
- Real Estate Agent
Timeline
Admissions Assistant/Director of First Impressions
International school of Skin, Massage Therapy
01.2023 - Current
Personal Banker
Fifth Third Bank
01.2019 - 01.2021
Salon owner/Cosmetologist
Sage Salon and Beauty Bar
07.2015 - 09.2022
Sales Associate
Deb Shops
01.2014 - 06.2015
High school diploma or GED -
Lawrence Central High School
College - Healthcare Engineering Technology
Indiana University-Purdue University
- Licensed Cosmetologist
- Real Estate Agent
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