Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

India Davis

Spring Lake,NC

Summary

Hardworking professional with proven relationship-building and time management skills in many environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/Bartender

Kickback Jack's
Fayetteville, NC
10.2022 - 07.2024
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Customer Service Representative

Continuum
Remote, Remote
05.2021 - 10.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

CNA

Westfeild Rehabilitation
Sanford, NC
12.2019 - 05.2021
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.

Assistant Manager

Dunkin' Brands
Sanford, NC
02.2018 - 08.2020
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

Associate of Science - Nursing

Fayetteville State University
Fayetteville, NC
05-2027

High School Diploma -

Western Harnett High School
Lillington, NC
06-2019

Skills

  • Guest Engagement
  • Positive and professional
  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Flexible Schedule
  • Communication
  • Teamwork

Accomplishments

  • Deans List & Honor Roll
  • Team member of the month
  • Athletic Awards
  • Most Valuable Player

Affiliations

Softball, Basketball, Track, Cheerleading

Student Government Association

Battle of the Books

Community Service

Certification

  • Certified Nursing Assistant
  • Certified Trainer (restaurant)
  • ServSafe

References

References available upon request.

Timeline

Server/Bartender

Kickback Jack's
10.2022 - 07.2024

Customer Service Representative

Continuum
05.2021 - 10.2022

CNA

Westfeild Rehabilitation
12.2019 - 05.2021

Assistant Manager

Dunkin' Brands
02.2018 - 08.2020

Associate of Science - Nursing

Fayetteville State University

High School Diploma -

Western Harnett High School

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