India Davis
Summary
Reliable and driven customer service worker with proven ability to establish rapport and maintain customer satisfaction. Goal-oriented individual versed in greeting high-volume of customers. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Senior Customer Service Specialist
Humana
WFH, NC
01.2024 - 02.2025
- Respond to customer questions, issues, and concerns.
- Building relationships with healthcare providers, addressing their concerns, educating them on Humana policies, and ensuring quality care for members by coordinating communication regarding treatment plans, authorizations, and billing issues, while advocating for both the provider and the patient within Humana's guidelines.
- Make outbound calls to customers to provide information concerning products and services.
- Handle inbound inquiries.
- Drafting documentation, communicating with internal and external stakeholders, maintaining customer records while exercising discretion in prioritizing tasks.
Technical Advisor Tier 4, Blended Support
Concentrix
WFH, LA
01.2023 - 01.2024
- Served as the primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Standardized technical operations reporting parameters to reduce waste and redundant effort across multidisciplinary teams.
- Contributed technical oversight to assist with team project fulfillment.
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls.
Store Manager
Foot Action
Houma, LA
- Promptly responded to customer inquiries about shoes
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to build rapport and loyalty
- Established store tactics and strategies to achieve operational performance and sales goals.
Senior Sales Floor Team Leader
Target
Houma, LA
- Resolved customer complaints and maintained clean and tidy checkout area
- Met customer service goals, and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Developed and managed relationships with customers to increase customer loyalty
- Counted money in drawers at beginning and end of each shift
- Maintained customer satisfaction with quick and professional handling of product returns
- Answered product questions using knowledge of sales and store promotions
Store Manager of Operations
Murphy USA
Houma, LA
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Helped customers complete purchases, locate items, and join reward programs
- Assisted customers by answering questions and fulfilling requests
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Checked merchandise multiple times during each shift, and restocked products when stock ran low.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Maintained stock to meet expected customer demand.
- Taught employees the fundamentals of register use, merchandise scanning, and customer service.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
Customer Service Team Leader
Lowe's
Houma, LA
- Provided troubleshooting and technical assistance to customers - Coordinate with customers to resolve any billing inquiries - Assess to customer's needs and translation into solutions
- Worked closely with human resources to support employee management and organizational planning.
- Provided coaching and feedback on employee performance, encouraging professional development.
Eligibility Research Representative II
American Specialty Health
WFH, LA
- Verified members eligibility from eligibility file, communication logs, and health plan websites or by calling health plans directly when all other health resources are exhausted
- Inputs and saves verified member's information into communication log and/or member maintenance - Promptly processed and completed research to ensure turnaround times are met
- Made follow up calls to practitioners and members to provide research results
- Builds or updates member and group records in ASH's proprietary claims processing system including documentation in notes
- Followed confidentially guidelines to ensure security measures are enforced and proprietary information is protected
- Ability to assist in multiple functions as needed, along with MS programs (Excel, etc.).
- Maintained a minimum production level of 85 claims, 60 CSS/MNA, or 60 Ash-link requests per day pro-rata, with no less than 98% accuracy.
Education
Associate of Science -
Blue Cliff Community College
Lafayette01.2023
Associate of Applied Science -
Fletcher Community College
08.2019
High School Diploma -
Terrebonne High
05.2018
Skills
- Communication Skills
- Strong Customer Service Abilities
- Friendliness
- Customer Needs Assessment
- Payment Processing
- Promotional Support
- Business Development
- Client Account Management
- Sales Development
- Contract Preparation
- Inventory Control
Volunteer Experience
I managed a group of students every summer for tutoring in my community. My tutoring powered their abilities to excel to the next level.
Certification
- Betting License
- Real Estate License
Timeline
Lead Senior Customer Service Specialist
Humana
01.2024 - 02.2025
Technical Advisor Tier 4, Blended Support
Concentrix
01.2023 - 01.2024
Store Manager
Foot Action
Senior Sales Floor Team Leader
Target
Store Manager of Operations
Murphy USA
Customer Service Team Leader
Lowe's
Eligibility Research Representative II
American Specialty Health
Associate of Science -
Blue Cliff Community College
Associate of Applied Science -
Fletcher Community College
High School Diploma -
Terrebonne High
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