India Finley
Memphis,TN
Summary
Accomplished Care Coordinator with a proven track record at Landmark Health, adept in records management and patient education. Demonstrated expertise in maintaining confidentiality under HIPAA guidelines and enhancing patient satisfaction through effective team collaboration. Excelled in streamlining communication between patients and healthcare providers, significantly improving care coordination outcomes.
Overview
5
5
years of professional experience
Work History
Care Coordinator
Landmark Health
01.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Care Coordinator
Prospero Health
09.2022 - 01.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Care Coordinator/Front Desk Receptionist
Memphis Lung Physicians
08.2021 - 09.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Patient Care Coordinator/Customer Service Call Center Representative
Christ Community Health Service
06.2020 - 08.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
High School Diploma -
Craigmont High
3333 Covington Pike05-2015
Skills
- Documentation
- Patient education
- Records management
- Organizational skills
- Insurance practices
- Time management
- Schedule management
- Team collaboration
- HIPAA guidelines
- Typing speed and efficiency
Timeline
Care Coordinator
Landmark Health
01.2023 - Current
Care Coordinator
Prospero Health
09.2022 - 01.2023
Care Coordinator/Front Desk Receptionist
Memphis Lung Physicians
08.2021 - 09.2022
Patient Care Coordinator/Customer Service Call Center Representative
Christ Community Health Service
06.2020 - 08.2021
High School Diploma -
Craigmont High
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