Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

India Fudge

East Lansing ,MI

Summary

Dedicated housekeeping professional with extensive experience at Graduate Hotel Hilton, excelling in guest relations and maintaining high cleanliness standards. Proven expertise in chemical safety and time management, consistently enhancing guest satisfaction through meticulous room upkeep and efficient operations. Recognized for reducing complaints and ensuring a welcoming environment.

Overview

6
6
years of professional experience

Work History

Housekeeping Room Attendant

Graduate Hotel Hilton
01.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Housekeeper

Mission Point Nurse Home
06.2021 - 12.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Dusted picture frames and wall hangings with cloth.
  • Operated electronic backpack vacuums and floor sweepers.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Efficiently managed laundry operations, ensuring timely delivery of clean linens to guest rooms and public spaces.

Cleaner

Fed Ex Ground
03.2019 - 05.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Operated buffers and burnishers to clean and polish floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Education

Eaton Rapids Online School
Eaton Rapids, MI
05.2023

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused
  • Mopping floors
  • Waste disposal
  • Chemical handling
  • Sorting and washing laundry
  • Cleaning techniques
  • Folding clean laundry
  • Vacuuming carpets
  • Window cleaning
  • Laundry expertise
  • Ordering cleaning supplies
  • Stain removal
  • Furniture polishing
  • Dusting surfaces
  • Window washing
  • Carpet cleaning
  • Chemical safety knowledge
  • Health and safety
  • Inventory management
  • Daily room inspections
  • Washing windows
  • Mopping and buffing floors
  • Restocking supplies
  • Polishing surfaces
  • Housekeeping
  • Time management
  • Multitasking and prioritizing
  • Guest service and support
  • Teamwork and collaboration
  • Team support and collaboration
  • Problem-solving
  • Organizational skills
  • Work planning and organization
  • Multitasking
  • Sweeping and mopping
  • Vacuuming
  • Supply stocking
  • Floor vacuuming
  • Floor cleaning, polishing, and waxing
  • Restroom servicing
  • Supply restocking
  • Multitasking Abilities

Accomplishments

As a dedicated housekeeper, I successfully maintained high standards of cleanliness and organization within the facility, which contributed significantly to guest satisfaction. One of my key accomplishments was streamlining the cleaning process, resulting in a 20% increase in efficiency without compromising quality. I also implemented a new inventory management system that reduced supply costs by 15% while ensuring that all necessary materials were readily available for daily operations. My proactive approach to guest service led to receiving numerous commendations from guests and management alike, reinforcing my commitment to excellence. Through effective teamwork and communication with other departments, I fostered a collaborative environment that enhanced operational workflows and ultimately enriched the overall guest experience.

Additional Information

In addition to my hands-on experience, I possess strong communication and organizational skills that enable me to excel in fast-paced environments. I am proficient in various cleaning techniques and tools, having completed certifications in hospitality hygiene and safety protocols. My commitment to sustainability is demonstrated through my participation in eco-friendly training programs, allowing me to implement green practices in my daily tasks. Furthermore, I have developed excellent interpersonal skills that facilitate positive interactions with guests and colleagues, which contribute to a harmonious workplace atmosphere.

I continuously seek opportunities for professional development to stay updated with industry standards and best practices, ensuring that I deliver the highest level of service and care in my role.

Timeline

Housekeeping Room Attendant

Graduate Hotel Hilton
01.2024 - Current

Housekeeper

Mission Point Nurse Home
06.2021 - 12.2023

Cleaner

Fed Ex Ground
03.2019 - 05.2021

Eaton Rapids Online School
India Fudge