INDIA GAULT
Los Angeles,CA
Summary
An accomplished professional with a track record of excellence in the beauty and salon industry spanning over two decades. Have consistently demonstrated a commitment to raising industry standards and delivering exceptional customer experiences. Honed the talents of both novice and seasoned hairstylists, ensuring their adherence to the highest quality service. Dedicated to fostering high-performance cultures and have excelled in setting a gold standard for luxury salon and spa establishments, prioritizing client needs and satisfaction. Utilizing the ability to create serene environments, refine social media strategies, and build lasting client relationships underscores commitment, to excellence in every aspect of the industry.
Overview
19
19
years of professional experience
Work History
Co-Founder
Radiant Beauty Salon
2023.11 - Current
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Established foundational processes for business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Spearheaded corporate social responsibility initiatives, improving company reputation and community engagement.
- Secured partnership deals with key industry players, enhancing company market presence and brand recognition.
Area Shop Educator
Drybar
2022.08 - 2024.01
- Spearhead the comprehensive training, mentoring, and professional development of both novice and seasoned hairstylists to ensure adherence to industry standards and elevate their skillsets.
- Assisted in recruiting efforts to maintain a steady flow of diverse, integral, and motivated talent.
Supervising Manager Lead Scalp Therapist
Pure Skin and Scalp Therapy Studio
2020.10 - 2022.03
- Delivered exceptional and indulgent scalp treatments/massages, ensuring an unparalleled guest experience.
- Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
- Reduced operational costs by identifying inefficiencies, restructuring teams, and optimizing workflows.
- Drove process improvements that resulted in increased efficiency, effectiveness, or overall performance of the team or department.
- Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
Senior Stylist
Drybar
2017.10 - 2020.03
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Consistently met or exceeded sales targets for haircare products by educating clients on proper usage and benefits.
- Acted as liaison between management and staff during team meetings to improve communication channels among all team members.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Spearheaded the refinement of the customer service policy by exemplifying leadership qualities, including patience, kindness, and self-control.
Senior Stylist
Details Express Salon and Boutique
2005.07 - 2015.08
- Acknowledged clients by years of built rapport, fostering long-lasting relationships based on trust and personalized care.
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
Education
Certified Cosmetologist - Cosmetology
McKinzey Career Center
Indianapolis, IN05.2004
Cosmetologist - Cosmetology
Empire Beauty College
Indianapolis, IN01.2011
Skills
- Recruitment
- Superior Communication
- Training & Development
- Social Media Marketing
- Business Development
- Strategic Partnerships
- Strategic Visioning
- Customer Relations
Uniquesellingpoint
Experienced and certified professional with 13+ years of exceptional client service and management skills. Proven track record of building a loyal clientele, achieving high sales performance, and receiving recognition in the beauty industry. Notable finalist in the 'Battle of Beauty' competition in 10/2015, endorsed by beauty veteran Kim Kimble. Committed to community service, volunteering at Anne Douglas Mission Center bi-annually. Seeking opportunities to collaborate with salons and service-based businesses to enhance customer service, provide innovative training, and positively influence team dynamics.
Personal Information
Title: Brand Cultivator
Awards
- Ambassador and Pro Educator
- Management Training Certification
- Four-time recipient of Employee of the Month in one year
Timeline
Co-Founder
Radiant Beauty Salon
2023.11 - Current
Area Shop Educator
Drybar
2022.08 - 2024.01
Supervising Manager Lead Scalp Therapist
Pure Skin and Scalp Therapy Studio
2020.10 - 2022.03
Senior Stylist
Drybar
2017.10 - 2020.03
Senior Stylist
Details Express Salon and Boutique
2005.07 - 2015.08
Certified Cosmetologist - Cosmetology
McKinzey Career Center
Cosmetologist - Cosmetology
Empire Beauty College
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