India Grisby
Ponchatoula,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Competent Accounts Receivable Specialist bringing 3 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
7
7
years of professional experience
Work History
CCI AGENT
Cox Communications
06.2023 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive attitude.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
American Glass Distributors
10.2018 - Current
- Documented, researched, and resolved customer service issues
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Handled customer inquiries, billing questions, payments, and service requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Accounts receivable
American Glass Distibutors
01.2021 - 06.2023
- Problem resolution
- Paperwork processing Multi-line phone system operation, Maintained records of purchases, expenditures, revenue, invoices, and payments
- Issued receipts, invoices, and billing statements
- Made bank deposits and processed cash
- Enhanced inventory management with targeted purchasing strategies
- Decreased aging accounts by monitoring open balances and pursuing payments
- Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Matched purchase orders with invoices and recorded necessary information.
- Entered figures using 10-key calculator to compute data quickly.
- Reviewed account documentation for over 100 accounts, rectified issues and contacted vendors about account changes.
- Processed nightly bills, checks and vendor payments worth over $20,000, maintaining detailed records and receipts.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Completed transactions, exchanges and returns to support payment processing.
Receptionist
Roosters Mens Grooming
02.2018 - 10.2018
- Delivered exceptional customer service, provided information, and independently resolved issues
- Greeted incoming guests and directed individuals to correct meeting spaces
- Supported customers with prompt answers and personalized support.
Education
Bachelor - Computer Science
Full Sail University
Winter Park, FL01.2023
Skills
- Organization and Time Management
- Multitasking Abilities
- [Type] Software Proficiency
- Self-Motivated
- Excellent Communication
- Beginner to PNL
- inventory
- MS Office
- Decision-Making
- Planning and Coordination
- Good Telephone Etiquette
- Invoice Processing
- Collection Calls
- Microsoft Office
- Office Support
- Payments Posting
- Customer Relations
- Account Management
- Credit Card Payment Processing
- Microsoft Excel
- Refund Processing
- Multi-Line Telephone Operation
- Computer Proficiency
- Typing Proficiency
- Invoice Preparation and Processing
- 10-Key
- Filing
Timeline
CCI AGENT
Cox Communications
06.2023 - Current
Accounts receivable
American Glass Distibutors
01.2021 - 06.2023
Customer Service Representative
American Glass Distributors
10.2018 - Current
Receptionist
Roosters Mens Grooming
02.2018 - 10.2018
Bachelor - Computer Science
Full Sail University