India Harper
Dublin,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Insurance Billing Specialist
REBHC
04.2024 - Current
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
Clerk
REBHC
04.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Health Services Technician
REBHC
04.2024 - Current
- Provided comprehensive support to medical teams during procedures, ensuring optimal patient care and safety.
- Collaborated effectively with interdisciplinary healthcare teams to develop individualized care plans for patients.
- Conducted regular equipment maintenance checks, identifying issues early for prompt resolution to prevent downtime or compromised patient care.
- Assisted in the training of new staff members, fostering a culture of continuous learning and professional development.
- Maintained detailed records of patient health information while adhering to HIPAA regulations.
ERS Representative II
GEICO
05.2022 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Maintained logs and documentation to detail key information regarding outgoing calls.
- Ensured superior customer service by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Investigated and resolved customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner.
- Maintained knowledge of company policy's to provide helpful suggestions and recommendations to customers.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Dispatch service providers to assist customers while providing status updates to customer.
Administrative Clerk
Wheeler Correctional Facility
07.2019 - 05.2022
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Composed inter-office correspondence and provided product and service information to inmates and staff.
Records Clerk
Wheeler Correctional Facility
01.2017 - 07.2019
- Followed confidentially regulations to maintain privacy.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Developed efficient filing system to retrieve records quickly.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed established policies and procedures to maintain compliance with regulations.
- Assisted with record management system implementation and maintenance to streamline operations.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
Clerk
Dublin Police Department
10.2016 - 05.2017
- Observed strict confidentiality guidelines to properly secure information and data.
- Performed daily typing and filing for major crimes unit.
- Scheduled appointments and maintained calendar for police chief.
- Answered phone and provided assistance to callers under supervision of watch officer.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
Cashier
McDonald's
09.2014 - 10.2016
Youth Counselor
Boys & Girls Club
09.2013 - 10.2015
Education
High School Diploma -
Dublin High School
Associate of Science -
Oconee Fall Line Technical College
Skills
- Ul>
- Customer Relations
- P>Problem solving strength
- P>Records management
- P>Complaint resolution
- P>Professional telephone demeanor
- P>Administrative support
- P>Training development aptitude
- P>Documentation abilities
- Claim submission
- Patient confidentiality
- Accounts receivable management
- Payment posting
- Problem-solving abilities
- Multitasking
- Reliability
- Customer service support
Timeline
Insurance Billing Specialist
REBHC
04.2024 - Current
Clerk
REBHC
04.2024 - Current
Health Services Technician
REBHC
04.2024 - Current
ERS Representative II
GEICO
05.2022 - Current
Administrative Clerk
Wheeler Correctional Facility
07.2019 - 05.2022
Records Clerk
Wheeler Correctional Facility
01.2017 - 07.2019
Clerk
Dublin Police Department
10.2016 - 05.2017
Cashier
McDonald's
09.2014 - 10.2016
Youth Counselor
Boys & Girls Club
09.2013 - 10.2015
Associate of Science -
Oconee Fall Line Technical College
High School Diploma -
Dublin High School
Similar Profiles
Amber McCarterAmber McCarter
CNA at Signature HealthcareCNA at Signature Healthcare
Layla CainLayla Cain
Sales Merchandiser at Coca-Cola UNITEDSales Merchandiser at Coca-Cola UNITED
Nathan WaldropNathan Waldrop
Real Estate Agent at Re/Max Realty TeamReal Estate Agent at Re/Max Realty Team