Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

INDIA HARRIS

Plano

Summary

Self-directed, resourceful, and passionate administrative professional looking for a role in a supportive position.

Possessing excellent communication and problem-solving skills, well-suited for delivering exceptional customer experiences. Knowledge in handling customer inquiries and resolving issues efficiently, with keen focus on detail and accuracy. Committed to making positive impact by ensuring customer satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

Experian
05.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Navigated multiple computer systems and applications to find information.

Delivery Driver

Amazon - LQ Logistics
06.2023 - 03.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Night Shift Admin Clerk

Chicago Tube & Iron
05.2021 - 08.2021
  • Customer Service: Input work orders for drivers, inventory control, manage drivers’ daily routes and schedules, follow through to ensure quality service; build solid professional relationships with internal / external customers, coworkers, team members, vendors, and contractors

Customer Service Representative

GEICO
09.2020 - 05.2021
  • Quick response in answering and forwarding phone calls and emails; data entry; filing
  • Open and maintain customer accounts by recording account information, resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, recommend potential products or services by collecting customer information and analyzing customer needs

Education

Medical Records

University of Phoenix
09.2022

Skills

  • Hands-on team member who goes the extra mile Excellent organizational skills, accuracy, and attention to detail
  • Ability to work independently to efficiently complete multiple assignments
  • Experienced with Microsoft Office, Google Drive, time management, inbound / outbound calls, Data entry, billing, scheduling, superb verbal, and written communication skills
  • Understanding of medical terminology, medical insurance, medical claims processing and compliance, medical billing and medical records and documentation
  • Quality assurance
  • Multitasking and organization
  • Time management
  • Phone etiquette
  • Issue escalation
  • Administrative and office support
  • Multi-line phone systems
  • First call resolution

Certification

Medical Records (Undergraduate)

Timeline

Customer Care Specialist

Experian
05.2024 - Current

Delivery Driver

Amazon - LQ Logistics
06.2023 - 03.2024

Night Shift Admin Clerk

Chicago Tube & Iron
05.2021 - 08.2021

Customer Service Representative

GEICO
09.2020 - 05.2021

Medical Records

University of Phoenix

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INDIA HARRIS