Summary
Overview
Work History
Education
Skills
Timeline
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India Hill

Tacoma,WA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Provider Services Representative

BroadPath Healthcare
01.2021 - 09.2023
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Tier 2 Technical Support Representative

Support.Com In
06.2018 - 01.2021
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Developed proactive tools to assist customers and internal support organization.
  • Leveraged data-driven monitoring systems to identify and resolve potential issues.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.

Document Processor

Randstad
11.2017 - 01.2021
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Converted documents from one application to another.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.

Patient Service Representative

TriWest Healthcare Alliance
12.2014 - 11.2017
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.

Office Assistant

Madison Ridgeland Medical Clininc
08.2002 - 01.2008
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Education

High School Diploma -

Jefferson Academy High School
Nogales, AZ
10.2012

Skills

  • Productivity Standards
  • Customer Account Management
  • Client Relationships
  • Customer Loyalty
  • Verifying Credentials
  • Problem Resolution
  • Information Updates

Timeline

Provider Services Representative

BroadPath Healthcare
01.2021 - 09.2023

Tier 2 Technical Support Representative

Support.Com In
06.2018 - 01.2021

Document Processor

Randstad
11.2017 - 01.2021

Patient Service Representative

TriWest Healthcare Alliance
12.2014 - 11.2017

Office Assistant

Madison Ridgeland Medical Clininc
08.2002 - 01.2008

High School Diploma -

Jefferson Academy High School

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India Hill