India-Jena' Lyle
Orlando,Florida
Summary
A well-qualified Florida Realtor and Property Manager professional with a solid background serving clients, owners, and tenants. I manage all property and community needs, including renovations, preventative maintenance, finances, and marketing. I offer over 15 years of experience in the property management industry, managing a variety of portfolios from single-family, to multifamily and commercial properties. I bring top-notch abilities in acquisitions and retention.
Overview
19
19
years of professional experience
Work History
Licensed Professional Realtor
National Association of Realtors
Orlando, FL
02.2018 - Current
- Coordinate sales processes to complete property transactions
- Show properties to clients upon request to accommodate customers' schedules and close deals
- Negotiate contracts, obtained favorable terms for clients, and smoothened property transactions
- Utilize strong negotiation skills and expert real-estate knowledge to obtain favorable sales prices
- Use face-to-face, traditional marketing, and online strategies to connect buyers and sellers.
Property Manager
Blue Chip Property Managers
Orlando, FL
06.2021 - 05.2022
- Oversee teams of office and maintenance personnel supporting single family and multifamily properties, total portfolio 134 units
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintain financial targets by collecting fees consistently and budgeting effectively
- Manage tenant files, financial accounts, and maintenance histories using Appfolio Property Management Software
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Completed background checks, monitored credit histories, and assessed overall rental eligibility to properly process rental applications
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Community Manager
Coastline Management Inc: Kensington Villas
Orlando, FL
09.2019 - 04.2020
- Recruited, hired, and provided performance feedback to employees, fostering a service-oriented community
- Planned, scheduled, and supervised all vendors, and contractors for full a property renovation for 170 units
- Supervised, scheduled, and directed daily tasks and duties of on-site staff
- Conducted training, coaching, and disciplinary actions as needed
- Negotiated pricing for supplies and services with vendors and contractors
- Managed Fiscal Budgetary Responsibilities and Cash Flow
- Maximized community income by increasing rental rates and reducing vacancy loss and concessions to achieve budgetary goals
- Implemented Service program for veteran's housing needs
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Scheduled maintenance and repair operations for units and community common areas
- Met occupancy goals with strategic marketing plans throughout the Covid-19 Pandemic.
Housing Manager Liason
Universal Technical Institute
Orlando, FL
06.2018 - 09.2018
- Consulted and provide liaison with local apartment communities, landlords, hotels, federal, state and community agencies, college/university departments and programs, as required, to develop appropriate support and referral systems on a contract term
- Worked closely with Admissions and Registrar's offices to identify student needs and verify student status; making assignments of students to shared, connect, independent (referral) or independent housing based on applications, cancellations and petitions
- Developed and maintain policies and procedures on housing, which may include eligibility (such as prescreen), emergency or temporary housing, and special interest housing
- Advised and assist students/parents and other guests with informational and procedural matters regarding independent housing
- Conducted evaluative research on all appropriate local area housing markets
Operations Manager of Property Management
Feltrim Group
Davenport, FL
06.2016 - 03.2017
- Managed Company's Property Management division with a team of six portfolio of 250 properties
- Developed policies and procedures for effective property management
- Trained, coached and mentored staff to ensure smooth operation of Property Management division
- Spearheaded employee training programs and utilized conflict management techniques to optimize customer satisfaction and retention
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Maintained building systems by working with maintenance services and supervised repairs
- Served as liaison between brokers, realtors, owners and tenants to ensure positive experiences for both parties
Operations Manager
Overseas Asset Management
Altamonte Springs, FL
10.2014 - 05.2016
- Oversaw property management division Full cycle accounting including, but not limited to A/R, A/P, prepared checks, coded and posted invoices, prepared deposits, journal entries, reconciliations, petty cash for the property
- Created estoppel letters
- Generated concise owner's statements from quarterly financial reports via Appfolio. Oversaw infrastructure and building expenses, approving invoices accordingly.
- Maintained the work structure by updating job requirements and job descriptions for all positions
- Prepared and maintained employee payroll and personnel files, with Paychex software. Ensured timely processing of employee status changes to keep records up-to-date.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Assistant Property Manager
Millennium Pointe Apartments
Orlando, FL
07.2013 - 02.2014
- Assisted Property manager in managing 200 units in apartment community
- Assisted PM with A/P, vendor scheduling, and resident retention
- Followed up on delinquent tenants and coordinated collection procedures.
- Toured apartments to potential tenants and answered questions regarding the community
- Effectively resolved conflicts between tenants
- Escalated any major issues to the property manager for immediate remediation
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Equal Opportunity Advisor
United States Air Force
United States Air Force
07.2005 - 08.2013
- Conducted employee training and development Equal Opportunity Adviser
- Administered and carried out Equal Opportunity (EO)/ Equal Employment
- Conducted intake interviews
- Conducted unit climate assessments, out and about inspections to on and off base facilities
- Facilitated specialized training in Human resource relations education, unlawful discrimination, and sexual harassment
- Advised and assisted commanders, supervisors, and personnel with possible solutions in resolving MEO concerns
- Prepared lesson plans and support material for HRE
- Processed and investigated EO/EEO complaints
- Conducted briefings, lectures, group discussions, and seminars to improve an organization's human relations climate
- Provided mediation, coordinated, and monitored the Affirmative Action program, and conducted unit climate assessments (UCAs)
- Provided oversight on special interest items as dictated by higher headquarters, e.g., sexual harassment, dissident, and protest
- Assisted commanders to resolve conditions that impact operations and mission effectiveness
- Emphasized areas that potentially undermine the base's readiness posture and human relations environment, i.e., demonstrations, dissident and protest activities
- Evaluated education program activities, and coordinated scheduling of base HRE
- Identified and obtained support from base and civilian referral resources.
Housing Specialist
United States Air Force
Patrick AIr Force Base, FL
10.2011 - 01.2012
- Conducted Briefings for incoming military members, civilians, and DoD personnel
- Processed military and civilian housing documents
- Conducted trend analysis reports for Community Manager
- Toured prospects through base housing portfolio of 400 units
- Conducted and hosted residents events and ensured the highest level of customer service
- Referred residents and families to community resources to improve well-being and quality of life.
Education
Services Specialist Military training -
Community College of The Air Force
San Antonio, TXHigh School Diploma -
Julienne Catholic High School
Dayton, Ohio2004
Bachelor of Science - Psychology
Capella University
Minneapolis, MNSkills
- Property Management
- Rental management
- Operations Management
- Real Estate License
- Leasing and sales
- Staff Management
Accomplishments
- Decreased marketing operating costs by 40% by implementing new cost control procedures
- Streamlined new procedures/ process saved over 30-man hours
- Researched and identified all overdue unit inspections, completed all evaluations, and decreased rates by over 90
Timeline
Property Manager
Blue Chip Property Managers
06.2021 - 05.2022
Community Manager
Coastline Management Inc: Kensington Villas
09.2019 - 04.2020
Housing Manager Liason
Universal Technical Institute
06.2018 - 09.2018
Licensed Professional Realtor
National Association of Realtors
02.2018 - Current
Operations Manager of Property Management
Feltrim Group
06.2016 - 03.2017
Operations Manager
Overseas Asset Management
10.2014 - 05.2016
Assistant Property Manager
Millennium Pointe Apartments
07.2013 - 02.2014
Housing Specialist
United States Air Force
10.2011 - 01.2012
Equal Opportunity Advisor
United States Air Force
07.2005 - 08.2013
Services Specialist Military training -
Community College of The Air Force
High School Diploma -
Julienne Catholic High School
Bachelor of Science - Psychology
Capella University