Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

India Judd

Missoula,MT

Summary

Energetic server offering 6 years of restaurant experience in accurate order taking, efficient service, and diligent table management. Extensive knowledge, work ethic, and total commitment to customer satisfaction. Accomplished in promoting team success by independently handling side work and helping coworkers. Highly skilled in managing reservations, telephone calls, and customer inquiries. Well-versed in resolving customer dissatisfaction with quick solutions and positive communication. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Tamarack Brewing Co
09.2022 - 09.2023
  • Managed 5-7 table sections while helping other servers and used downtime to restock employee and customer supplies.
  • Served food and beverages in fast-paced environment with focused attention to customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks.
  • Pre-bussed often and worked to keep sections clear of excess dishware and provide customers ease at their tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Made special note of any special requests and followed up with the kitchen to minimize complaints and provide quality service.

Front Desk Agent

Doubletree Edgewater By Hilton
06.2022 - 09.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Transported customers via shuttle to and from airport terminals with skill and safety.

Server

GILD Brewery
09.2021 - 06.2022
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Monitored guests for intoxication, counting drinks to prevent overserving, and immediately reported any concerns to management.

Front Desk

My Place Hotel
02.2019 - 05.2021
  • Enthusiastically welcomed arriving guests and politely provided information on amenities and policies.
  • Provided more-than-average service, including making calls to better accommodate guests and attending to any of their needs.
  • Quickly responded to room requests and other inquiries made via phone, email, or website.
  • Consulted with housekeeping and maintenance staff to address any requests or complaints made by guests.
  • Resolved customer issues quickly and notified the supervisor immediately when problems escalated.

Education

Bachelor of Science - Sociology

The University of Montana
Missoula, MT
05.2024

Skills

  • Attentive
  • Multi-Tasking
  • Fast
  • Teamwork
  • Customer Service
  • Reliable
  • Time Management
  • High-Volume Dining
  • Hospitality Service Expertise
  • Problem-Solving Skills
  • Guest Services

Certification

  • ServSafe

Languages

American Sign Language
Limited Working

Timeline

Server

Tamarack Brewing Co
09.2022 - 09.2023

Front Desk Agent

Doubletree Edgewater By Hilton
06.2022 - 09.2022

Server

GILD Brewery
09.2021 - 06.2022

Front Desk

My Place Hotel
02.2019 - 05.2021

Bachelor of Science - Sociology

The University of Montana

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India Judd