India Kramp
Hesperia,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Specialist
Verizon/Frontier Communications
Victorville, CA
10.2003 - 02.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved complex issues over phone with customers daily.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Supplemental Instruction (SI) Leader
Victor Valley College
Victorville, CA
02.2001 - 03.2003
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Modified lessons to accommodate diverse learners, using strategies such as peer-assisted learning and small group work.
- Assisted students of all ability levels develop life-long learning skills and good study habits.
Education
Associate of Science - Human Biology And Law Enforcement
Victor Valley College
Victorville, CASkills
- Efficient and Detail-Oriented
- De-escalation Techniques
- Verbal and Written Communication
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Sales Quota Achievement
- Proactive Self-Starter
Timeline
Senior Customer Service Specialist
Verizon/Frontier Communications
10.2003 - 02.2020
Supplemental Instruction (SI) Leader
Victor Valley College
02.2001 - 03.2003
Associate of Science - Human Biology And Law Enforcement
Victor Valley College
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