India Lewis
Clinton,KY
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Adept at developing and implementing successful training programs focused on improving performance, enhancing knowledge, and developing employees. Well-organized and proactive with good communication and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Staff Development Coordinator
Baptist Memorial Hospital
08.2021 - Current
- Performed reviews of employee work performance to check for areas in need of additional training.
- Developed and delivered new hire training programs and continuous professional development.
- Created and managed continuous improvement classes and training programs targeted to new employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Coordinated technical training and personal development classes for staff members.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Directed training programs and development paths for managers and supervisors.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained staff during demonstrations, meetings, conferences, and workshops.
RN Supervisor
Baptist Memorial Hospital
06.2009 - Current
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
Emergency Room Charge Nurse
Baptist Memorial Hospital
06.2009 - Current
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
RN Case Manager
Baptist Memorial Hospital
06.2012 - 08.2021
- Educated patients and caregivers on healthcare protocols and processes.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Observed, monitored, and reported changes in patient condition to supervising RN or physician in accordance with policies and procedures of medical facility.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Education
Master of Science - Nursing Education
Western Governors University
Salt Lake City, UT09.2024
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT09.2018
Associate of Science - Nursing
Paducah Community College
Paducah, KY United States05.2000
Licensed Practical Nurse - Nursing
Murray Vocational And Technical College
Murray, KY05.1997
Skills
- Curriculum Design
- Policy Implementation
- Resource Management
- Workforce Planning
- Continuing education requirements
- Compliance Management
- Policy Development
- Clinical Leadership
- Quality Improvement
- HIPAA Compliance
- Interdisciplinary Collaboration
- Critical Thinking
- Process Implementation
- Interdepartmental Functions Coordination
- Epic Systems
- Regulatory Requirements
- Data Analysis
- Performance monitoring
- Patient Safety
- Problem-solving aptitude
- Reliability
- Staff Supervision
- Analytical Skills
- Active Listening
- Interpersonal Skills
- Emergency Readiness
- Problem Identification
- Multitasking
- Professionalism
- HIPAA Guidelines
- Staff Development
- Decision-Making
Certification
- Advanced Cardiac Life Support Instructor
- Basic Life Support Instructor
- Pediatric Advanced Life Instructor
Activities and Honors
- Service First Award
- Safety Champion
- Western Governors University Excellence Award
Timeline
Staff Development Coordinator
Baptist Memorial Hospital
08.2021 - Current
RN Case Manager
Baptist Memorial Hospital
06.2012 - 08.2021
RN Supervisor
Baptist Memorial Hospital
06.2009 - Current
Emergency Room Charge Nurse
Baptist Memorial Hospital
06.2009 - Current
Master of Science - Nursing Education
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Paducah Community College
Licensed Practical Nurse - Nursing
Murray Vocational And Technical College
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