INDIA Lopez Slaughter

• Answer customer requests or inquiries

• Identifying and resolving customer issues

• Maintaining a working knowledge of our clients services

• Documenting all customer information, communications and sales in a computer system

• Updating customer information , Web Assistance

• Providing Cardholder with specific contact numbers, faxes and validation documents for the accounts

• Educating ch with velocity limits, Transaction Inquires

• Well Knowledgeable in POS Transactions , POS credits, Funds Transfers

• Merchants Disputes , Fraudulent Disputes , Product Not Received Disputes , General Disputes

• Inactivating, Activating cards,

• Provided Bank Statements

• Conducted collection calls to recover outstanding debts, maintaining professionalism and customer relations.
• Utilized debt recovery software to track accounts and document interactions efficiently.
• Negotiated payment plans with clients, ensuring adherence to company policies and procedures.
• Collaborated with team members to develop strategies for improving collection rates.
• Collected payments, updated accounts and notified customers of additional responsibilities.
• Monitored overdue accounts to track new payments and document continued issues. Established repayment schedules that worked with the customer's financial situation. Used persuasive communication skills to get payments from customers and bring credit accounts, delinquent accounts resolved.
• Worked many clients such as ; Verizon wireless, dish network , Comcast sprint , T-mobile , spectrum . Worked more than one client.
• Settled accounts, assisted with payment arrangements, achieved the monthly budget, Top collector on on my team more than once.
• Well known in Disputes, Fraud process, Bankruptcy Processes ,Etc.

• Handles Inbound Calls in a professional manner
• Respond to and resolve customer questions
• Having Solutions To customer issues , Worked with many contracts , Updating customer information , Web Assistance , Answer customer requests inquires
• Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
• Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
• Record accurate and detailed notes, update account status and customer information
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
• Adhere to consumer protection laws and FHC’s standard practices and policies.

• Courteously and efficiently operate central communications center so that all telephone calls and messages are taken care of in the best interest of patients and staff of the office.
• Responsible for opening switchboard when the clinic opens and closing switchboard at closing time each afternoon so that the office is connected with its after-hours answering service.
• Receive and distribute messages by the answering service.
• Answer and direct incoming calls to the appropriate parties and departments and document accordingly. (i.e. e-mail, telephone messages, direct transfers).
• Take messages from doctors, hospitals, and patients for emergencies and locates the appropriate staff immediately.
• Always acts in a friendly manner toward all patients, family members, coworkers, and other internal or external customers.
• Maintains confidentiality of information on patients, as well as co-workers at all times.
• Performs other duties as requested by the team leader/manager.
• Keeps area organized and clean work area.

• Give tours to potential guests and be able to close the sale
• Check in guests with reservations along with walk-ins who do not have reservations.
• Conduct a PMS system audit
• Ensure the security needs of the property and guests are met
• Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
• Wash, dry, and fold laundry as directed by management. Prepare bed-packs for the next day’s use.
• Responsible for proper administration of keys.
• Responsible for knowing emergency procedures and emergency shut-off guides.
• Responsible for knowing area attractions and services in order to accommodate guest’s needs.
• Inspect studios when needed, according to quality standards for cleanliness and proper preventative maintenance.
• Maintains a professional business appearance, attitude and performance.
• Depending on position assigned, additional duties may include stocking, cleaning of public areas, light maintenance