India McGowan
Benton Harbor,MI
Summary
Accomplished Patient Account Resolution Specialist at Owens and Minor, adept in claims management and building client rapport. Enhanced client satisfaction by resolving billing disputes and increasing sales revenue by implementing effective strategies. Proven track record in delivering exceptional customer service and fostering long-lasting relationships through empathy and professionalism. Results-driven with strong documentation skills.
Overview
15
15
years of professional experience
Work History
Patient Account Resolution Specialist
Owens and Minor
03.2017 - Current
- Completed in-depth research to investigate claims and resolve problems.
- Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
- Documented all actions performed and interactions with customers.
- Monitored aging accounts and reached out to customers to discuss payments.
- Help patients get authorizations through their health plan for DME items.
- Work with patient's Medical provider to get the correct documentation that is needed to resolve the patient account.
- Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
Sales Manager
Acceptance Now
03.2012 - 11.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Marketing to build new business and sales.
Customer Service Representative
SUBWAY®Restaurants
01.2011 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled food preparation, cashier, inventory, opening and closing the location.
Education
Westport Edison Senior Academy
Kansas City, MOSkills
- Building client rapport
- Claims management
- Results-driven approach
- Effective documentation practices
Timeline
Patient Account Resolution Specialist
Owens and Minor
03.2017 - Current
Sales Manager
Acceptance Now
03.2012 - 11.2016
Customer Service Representative
SUBWAY®Restaurants
01.2011 - 03.2012
Westport Edison Senior Academy
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