Summary
Overview
Work History
Education
Skills
Skill Sets
References
Timeline
Generic

India Merkerson

Sanford

Summary

Dedicated to delivering exceptional customer service and leveraging expertise in advanced virtual collaboration tools, enhancing remote work effectiveness.

Overview

34
34
years of professional experience

Work History

Member Enrollment Specialist

Wellth, Inc
08.2023 - 12.2024
  • First point of contact to prospective members, with the task of contacting them via phone to introduce and explain the Wellth program and
  • Assist them with enrollment by showing them how to download and use our app.
  • Worked with the rest of the Member Operations team to conduct feedback outreaches to better help members' voices be heard.

Remote Agent

VDart
06.2020 - 04.2023
  • Company Overview: Remote Agent, Government Programs by Contract
  • Third Party Vendor Analyst for all participating Financial Institutions and Home-Related Vendors in this Pandemnic Homeowner Assistance Program.
  • Imminent Risk Specialist
  • FoxTrot Security Protocol Implementation
  • Remote Agent, Government Programs by Contract

Member Engagement Specialist

OnTrak, Inc.
01.2020 - 03.2021
  • Company Overview: formerly Catasys, Inc.
  • Calling contracted health plan members to reach those who are underserved.
  • Goal of enrolling health plan members into a 52-week Ontrak program.
  • MES focal position is to leverage sales skills and empathetic approach to help members get more from their health plan and improve their health and health plan bottom line
  • Formerly Catasys, Inc.

Call Center Agent

TMC Group
04.2009 - 10.2009
  • Client Relations Representative, INBOUND call center
  • Client Reactivations/Upselling, OUTBOUND call center
  • QC/Trainer, call center

Exec/Administrative Assistant, Receptionist, A/P & A/R

Adecco Staffing
01.2003 - 08.2008
  • Assignments included but not limited to: Wells Fargo, JTC Callahan & Sons, Inc., Mutual of Omaha, Liberty Mutual & AAA

Recruiting & Outplacement Coordinator

Administaff (PEO)
08.2000 - 05.2003
  • Recruiting, Outplacement

Training Center Coordinator

Convergys
11.1999 - 01.2000
  • Company Overview: via Dunhill Staffing
  • Via Dunhill Staffing

Helpdesk Manager & Product Trainer

Aldmyr Systems, Inc.
04.1998 - 10.1999
  • Company Overview: Washington Headquarter Services (Pentagon onsite office)
  • Washington Headquarter Services (Pentagon onsite office)

Production Manager, Advertising Department

American Correctional Association
02.1996 - 04.1998
  • Ad layout, press checks & AR/AP for six different media for the ACA

Listing Associate

Re/Max 200 & Re/Max Town & Country
01.1995 - 01.1996
  • New Listings administration
  • Open house event coordinator

Office Assistant

Coldwell Banker Residential Real Estate
01.1994 - 01.1995
  • Company Overview: via US Personnel
  • Via US Personnel

Assistant Location Manager

Winn Dixie Supermarkets
01.1991 - 01.1994
  • Internal Management Training Program participant

Education

High School Diploma -

Bishop Verot Preparatory Acadt
Fort Myers, FL

Skills

  • Microsoft Office and Google Suite
  • CRM software proficiency
  • Salesforce and Zoho expertise
  • Project management tools
  • Asana and MS Project
  • Virtual communication platforms
  • Zoom, Slack, and Teams
  • Inbound and outbound sales strategies
  • Customer service excellence
  • Vendor analysis skills
  • Program training capabilities
  • Client relationship management
  • Social media marketing strategies
  • eCommerce marketing tactics
  • Video content creation
  • Data entry accuracy
  • Active listening skills
  • Adaptability and flexibility
  • Attention to detail
  • Collaborative team player
  • Creative problem solving
  • Critical thinking abilities
  • Effective communication skills
  • Empathy in interactions
  • Friendly demeanor and approachability
  • Patience in customer service
  • Problem-solving mindset
  • time management proficiency
  • Writing and editing expertise
  • Team leadership skills

Skill Sets

Microsoft Office Suite, Google Suite, CRM Software (Salesforce, Zoho), Asana, MS PowerBI, MS Project, Zoom, Slack, Teams, Inbound/Outbound Sales/Customer Service, Vendor Analysis, Program Trainer, Client Relationship Management, Social Media Marketing, eCommerce marketing & video content creator, Data Entry, Active listener, Adaptable, Attention to detail, Collaborative/team player, Creative, Critical thinker, Effective communicator, Empathetic, Friendly, Patient, Problem Solver, Time Manager, Writer, Editor, Team Leader

References

References available upon request.

Timeline

Member Enrollment Specialist

Wellth, Inc
08.2023 - 12.2024

Remote Agent

VDart
06.2020 - 04.2023

Member Engagement Specialist

OnTrak, Inc.
01.2020 - 03.2021

Call Center Agent

TMC Group
04.2009 - 10.2009

Exec/Administrative Assistant, Receptionist, A/P & A/R

Adecco Staffing
01.2003 - 08.2008

Recruiting & Outplacement Coordinator

Administaff (PEO)
08.2000 - 05.2003

Training Center Coordinator

Convergys
11.1999 - 01.2000

Helpdesk Manager & Product Trainer

Aldmyr Systems, Inc.
04.1998 - 10.1999

Production Manager, Advertising Department

American Correctional Association
02.1996 - 04.1998

Listing Associate

Re/Max 200 & Re/Max Town & Country
01.1995 - 01.1996

Office Assistant

Coldwell Banker Residential Real Estate
01.1994 - 01.1995

Assistant Location Manager

Winn Dixie Supermarkets
01.1991 - 01.1994

High School Diploma -

Bishop Verot Preparatory Acadt

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