India Moore
Detroit,US
Summary
Knowledgeable customer service representative with 6+ years experience in extensive companies. Possesses strong organizational and multitasking skills, as well as the ability to work independently. Document Review Specialist with demonstrated success negotiating, researching and communicating effectively. Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts directly impacting business strategies of organization. Strong organizational skills to think strategically and react quickly to internal and external needs.
Overview
4
4
years of professional experience
Work History
Document Analyst
Quicken Loans
11.2019 - 02.2022
- Assisted with inbound and outbound document processes, such as document sorting, logging, and work order creation
- Identified flaws in the process and suggested or implemented changes
- Identify and transfer information from 120 documents each hour.
- Imported electronic documents into document management system and updated document and record master database.
- Handled basic DCRM activities following procedures and documented instructions.
- Finalized records in electronic records management system for proper classification and categorization.
- Responded to management expectations and solicited feedback to improve performance.
Customer Service Representative
Dialog Direct
02.2019 - 10.2019
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Promoted available products and services to customers during service, account management, and order calls
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Operated accurately and efficiently in a fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Medical Receptionist
CSL Plasma
09.2017 - 02.2019
- Double-checked patient data such as demographics and medical history to keep information current
- Maintained confidentiality of all personnel, donor and center information
- Performed health screening procedures such as blood pressure, pulse, weight and temperature.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Managed multi-line phone system and pleasantly greeted patients.
Education
No Degree -
Wayne State University
Detroit01.2015
High School -
Cass Technical High School
01.2015
Skills
- Recordkeeping skills
- Communications
- Digital file organization
- Data Interpretation
- Data accuracy
- Document analysis
- Standard Operating Procedures
- Quality Assurance
- Document retrieval
- Records Maintenance
- Document organization
- Document Scanning
Timeline
Document Analyst
Quicken Loans
11.2019 - 02.2022
Customer Service Representative
Dialog Direct
02.2019 - 10.2019
Medical Receptionist
CSL Plasma
09.2017 - 02.2019
No Degree -
Wayne State University
High School -
Cass Technical High School
Similar Profiles
Sam YousifSam Yousif
Solution Architect at Rocket Mortgage (formerly Quicken Loans)Solution Architect at Rocket Mortgage (formerly Quicken Loans)
Mark HoltgraveMark Holtgrave
Senior Banker at Quicken Loans/Rocket Mortgage LLCSenior Banker at Quicken Loans/Rocket Mortgage LLC
Sade Simpson-CruderSade Simpson-Cruder
Executive Mortgage Underwriter at Quicken Loans / Rocket MortgageExecutive Mortgage Underwriter at Quicken Loans / Rocket Mortgage
KeAnn WallaceKeAnn Wallace
Team Leader at Quicken LoansTeam Leader at Quicken Loans
CHRIS FLOWERSCHRIS FLOWERS
Self Employed at National Bureau of Forensic AnalysisSelf Employed at National Bureau of Forensic Analysis