Summary
Overview
Work History
Education
Skills
Languages
Key Qualifications
Certification
Affiliations
References
Timeline
Generic
India Morales

India Morales

Fort Worth

Summary

Customer service oriented professional with strong communication skills backed by knowledge of administrative and clerical systems and procedures. Team player who performs at high levels of productivity and able to work in fast-paced environments. Follows policies to ensure consistent standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Stylist

JCPenney Salon
Burleson
10.2024 - Current
  • Consulted with clients to understand their style preferences and needs.
  • Styled hair using cutting, coloring, and texturing techniques for diverse clientele.
  • Maintained cleanliness and organization of workstations and salon equipment.
  • Educated clients on hair care products and maintenance techniques for lasting results.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Assisted in training junior stylists on emerging trends and best practices.
  • Created custom looks for clients based on their individual style, body type, and personality.

Customer Service Representative

LPS
Natchez
09.2022 - 05.2023
  • The job consist of answering the phones to direct the customer to the correct department.
  • Along with helping the customer with redeeming their property.
  • Keeping cases up to date.
  • Consulting with the client on many different issues.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed order processing using company-specific software and systems.
  • Provided product information to enhance customer understanding and satisfaction.
  • Documented customer interactions accurately in the database for future reference.

Stocker

Walmart
Las Vegas
06.2016 - 11.2020
  • Monitored inventory levels and reported shortages to management for restocking.
  • Ensured cleanliness of sales floor, removing debris and organizing products efficiently.
  • Assisted customers in locating products and answered product-related inquiries.
  • Stocked shelves with merchandise to maintain organized displays and accessibility.
  • Implemented safety protocols while handling heavy items to maintain a safe work environment.
  • Operated forklifts and pallet jacks for efficient transport of stock throughout the store.

Office Manager

Equestrian Therapy Center
Slidell
12.2015 - 05.2016
  • Access, review and update all patients' electronic medical/health records by using data entry to enter demographics and progress notes.
  • Performs all billing and coding functions using Delphi Electronic Medical Record software program in conjunction with the Delphi Transcribing Software produces the medical record.
  • Verifies medical insurance benefits, files claims, and performs accounts receivable functions.
  • Schedules appointments, collects payments, balances day end money sheets and practices all daily office duties.
  • Documents medications, including route and frequency of administration.
  • Collaborated with therapists to ensure proper client documentation and records.
  • Managed daily office operations at a therapeutic riding facility.

Education

Licensed Cosmetologist - Cosmetology

Ogle School
TX
07-2024

Associate of Science - Medical

Ultimate Medical Academy
Clearwater, FL
01.2015

Skills

  • Medical coding and billing
  • Records management
  • Medical terminology
  • Insurance verification
  • HIPAA compliance
  • Customer service and sales
  • Cash handling and register operations
  • Typing proficiency
  • Office management skills
  • Driving expertise

Languages

English, Expert

Key Qualifications

  • Medical Administrative Assistant
  • Medical Terminology
  • Patient Processing
  • Patient Registration
  • Medical Billing
  • Medical Records Management
  • Release of Information
  • HIPAA Compliance
  • Anatomy & Physiology
  • Electronic Health Records
  • EHR / EMR
  • Greenway
  • Computer Information Systems
  • Medical Transcription
  • Office Accounting
  • MS Office / MS Word
  • Medical Laws & Ethics
  • Path Physiology for Medical Office
  • Principles of Management

Certification

  • Licensed cosmetologist

Affiliations

  • high school with honors
  • college with honors

References

References available upon request.

Timeline

Stylist

JCPenney Salon
10.2024 - Current

Customer Service Representative

LPS
09.2022 - 05.2023

Stocker

Walmart
06.2016 - 11.2020

Office Manager

Equestrian Therapy Center
12.2015 - 05.2016

Licensed Cosmetologist - Cosmetology

Ogle School

Associate of Science - Medical

Ultimate Medical Academy

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