India Owens
Minneapolis,United States
Summary
Knowledgeable Registered Medical Assistant with exceptional background over 15+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Detailed understanding of medical sector and regulatory obligations concerning it. Empathetic, effective and motivated Registered Medical Assistant combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Compassionate Registered Nurse with distinguished understanding of hospital functions. Skilled at developing comprehensive post-treatment plans with patients and doctors for quality healthcare. Committed to patient education and advocacy.
Overview
17
17
years of professional experience
Work History
Registered Nurse
Aya
02.2024 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Ortho,Ortho spine, Neurology, Med surgical, Rehabilitation, Chemo Unit Med Surg
- Maintained PICC lines and Central Lines , GJ tubes, NG tubes and placement, Catheter insertion and removal, CDI
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery, use of assistive devices in rehabilitation
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Recorded details regarding therapies to keep patient charts updated.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Registered Nurse
Fairview Southdale Hospital
03.2023 - 02.2024
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Oversaw delivery of care for patients on medical-surgical unit, ortho spine, ortho, cardiac, neuro, short stay, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Administered medications via oral, IV, and intramuscular injections and monitored responses, maintained GJ tubes, tracheostomy care, TPNs, PICC and Central lines,
- Managed Heparin drips
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Managed care from admission to discharge.
- Organized and managed care of patients undergoing various therapies and procedures.
- Managed patients recovering from medical or surgical procedures.
Medical Assistant
Hennepin Healthcare
12.2014 - 10.2023
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Recorded vital signs and medical history for patients each shift.
- Skills in Venipuncture, lab collection, EKG, Trained in Epic
- Trained in all Ambulatory Clinics, OBGYN, Rhuematology, Pediatric, Nephrology, Cardiology, Gastrointerology, Dermatology, Pulmonary, Internal Medicine, Kidney Transplant, Coordinated care, Infectious Disease-Positive Care HIV-Aids, Travel clinc, Acute Care, Diabetes Endocrinology, Pain Clinic, Surgery Clinic, Urology, Psych-Adult, Allergy, TBI, and Neurology Clinic
Medical Assistant
Interim HealthCare
11.2022 - 01.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Urologic Associates
11.2013 - 12.2014
- Performed preliminary physical tests to accurately record results in patient history summary.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted in Cystoscope, Vasectomy, Prostate Biopsy, Urethral Catheterization, Bladder Biopsy, Strictures
- Administered Prostate and BCG Cancer drugs
- Bladder Irrigation after TURP, Venipuncture, Urinalysis Testing
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Medical Assistant
Dermatology Consultants
11.2012 - 12.2013
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted in Mohs procedure, Cosmetic procedures
- Scribed for Dermatologist
Medical Assistant
Urologic Physicians
11.2007 - 11.2012
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Recorded vital signs and medical history for patients each shift.
- Assisted in Cystoscope, Vasectomy, Prostate Biopsy, Urethral Catheterization, Bladder Biopsy, Strictures
- Administered Prostate and BCG Cancer drugs
- Bladder Irrigation after TURP, Venipuncture, Urinalysis Testing
Education
Associate of Applied Science - Nursing
Lac Courte Oreilles Ojibwa University
Hayward, WI05.2022
Associate of Science - Medical Assistant
Everest Institute - Eagan
Saint Paul, MN06.2007
Skills
- Catheter change and preparation
- Documentation procedures expert
- Charting expertise
- Venipuncture and phlebotomy
- Understands medical procedures
- Proper sterilization techniques
- Medical billing
- Inventory and supply management
- Patient-handling equipment
- Vital sign monitors
- EKG set up and monitoring
- Pulse volume recorder
- Comprehends interaction with human tissues
- Foley catheters
- Lab equipment setup
- Specimens collection and processing
- Medical terminology knowledge
- Sterile technique
- Phlebotomy
- Lab equipment calibration
- Medication administration
- Vitals monitoring
- Task prioritization
- Medical documentation
- Medication and IV administration
- Body mechanics knowledge
- Diabetes management
- Wound Management
- Patient Assessment and Care
- Policy and procedure compliance
- Electronic Health Records Management
- Charting Medication Administration
- Patient Care and Education
- Nursing Plan Development
Timeline
Registered Nurse
Aya
02.2024 - Current
Registered Nurse
Fairview Southdale Hospital
03.2023 - 02.2024
Medical Assistant
Interim HealthCare
11.2022 - 01.2023
Medical Assistant
Hennepin Healthcare
12.2014 - 10.2023
Medical Assistant
Urologic Associates
11.2013 - 12.2014
Medical Assistant
Dermatology Consultants
11.2012 - 12.2013
Medical Assistant
Urologic Physicians
11.2007 - 11.2012
Associate of Applied Science - Nursing
Lac Courte Oreilles Ojibwa University
Associate of Science - Medical Assistant
Everest Institute - Eagan
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