India Patterson
Columbia,SC
Summary
Friendly and outgoing individual with over seven years of customer service experience. Possesses the ability to create solutions which resolves customers concerns. Proven proficient time management, attention to detail and communication skills.
Overview
7
7
years of professional experience
Work History
Claims Clerk I
Blue Cross Blue Shield
Columbia, SC
01.2024 - Current
- Consistent achievement of less than 2% error rate for all data entry tasks, surpassing department standards
- Ensured compliance with all legal guidelines pertaining to privacy, confidentiality, security and fraud prevention measures
- Managed and documented all claims activities, adhering to company policy guidelines
- Streamlined workflow and increased efficiency by utilizing claims processing software
- Processed claims in accordance with established quality and production standards, implementing necessary corrections and adjustments to resolve issues
Accounting Specialist
Carolina Foothills Federal Credit Union
Greenville, SC
05.2022 - 07.2022
- Collaborated on various special projects and initiatives to meet company goals
- Efficiently managed the review, processing and reconciliation of accounts payable invoices and payments
- Effectively performed monthly bank reconciliations for various accounts
- Utilized journal entry creation to accurately document transactions in the general ledger
- Used strong mathematical proficiency to calculate sums, confirm accuracy of numbers, and address discrepancies in physical and digital records
- Executed precise month-end closing activities to support thorough reporting and systematic record maintenance
- Maintained strict attention to detail while overseeing the bookkeeping processes
Financial Solutions Advisor
Carolina Foothills Federal Credit Union
Greenville, SC
10.2021 - 05.2022
- Served members by facilitating the ordering of bank cards and checks as part of special services
- Addressed and resolved discrepancies with members' accounts
- Accurately tallied and sorted currency, coins, and checks by hand or utilizing state-of-the-art currency-counting machines
- Identified cross selling opportunities for additional financial services or products
- Cultivated enduring client connections by consistently delivering superior customer service and timely follow-up
- Regularly engaged in ongoing training sessions to ensure familiarity with new products and services
Server
Olive Garden
Myrtle Beach, SC
06.2018 - 06.2020
- Exhibited adaptability in handling changes in traffic patterns and seasonal demands
- Proficient in managing customer transactions such as obtaining revenues, totaling charges, issuing bills and accepting payments
- Ensured customer satisfaction by promptly responding to and fulfilling guest requests based on observations during their dining experience
- Achieved and maintained a 90% rating on customer service surveys, enhancing the restaurant's overall performance
- Leveraged strong communication skills and worked alongside servers to enhance guest interactions for improved revenue generation
- Ensured adherence to company guidelines and procedures by training a team of 10 servers
Sales Associate
Marshalls Department Store
Myrtle Beach, SC
08.2017 - 08.2018
- Successfully collaborated with team members to drive and exceed daily credit goals
- Utilized effective sales techniques to consistently meet or surpass target personal sales goal through promotion of store credit card
- Remained knowledgeable about store merchandise and policies
- Regularly attended team meetings to review and assess performance goals and objectives
- Conducted conversations with customers in a friendly and professional manner to identify their specific needs
Sales Associate
Kohls Department Store
Myrtle Beach, United States
08.2017 - 08.2018
- Participated in collaborative efforts to meet and surpass company's set daily credit objectives
- Implemented an efficient system that reduced department maintenance and led to a 40% boost in monthly sales
- Achieved a remarkable customer satisfaction rate of over 80% by effectively addressing a range of customer issues
- Maintained cleanliness and orderliness of work areas on a regular basis to optimize efficiency
Education
Some College (No Degree) - Business Administration
Coastal Carolina University
ConwaySome College (No Degree) - Business Administration
Horry Georgetown Technical College
ConwaySkills
- Data Entry
- Critical Thinking
- Bookkeeping
- Sales
- Data Analysis
- Detail Oriented
- Oral Communication
- Verbal Communication
- Computer Literacy
- Customer Service
- Microsoft Office
- Problem Solving
- Time Management
- Typing
- Attention to Detail
- Active Listening
- Organization
- Cash Handling
- Relationship Building
- Account Reconciliation
- Teamwork and Collaboration
- Easily Adaptable
- Strong Work Ethic
- Upselling
- Service-oriented
- Multi-tasking
Timeline
Claims Clerk I
Blue Cross Blue Shield
01.2024 - Current
Accounting Specialist
Carolina Foothills Federal Credit Union
05.2022 - 07.2022
Financial Solutions Advisor
Carolina Foothills Federal Credit Union
10.2021 - 05.2022
Server
Olive Garden
06.2018 - 06.2020
Sales Associate
Marshalls Department Store
08.2017 - 08.2018
Sales Associate
Kohls Department Store
08.2017 - 08.2018
Some College (No Degree) - Business Administration
Coastal Carolina University
Some College (No Degree) - Business Administration
Horry Georgetown Technical College
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