Summary
Overview
Work History
Education
Skills
Timeline
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India Peppers

India Peppers

Detroit,MI

Summary

Goal-oriented Adient with experience in a wearhouse settings. Forward-thinking when reviewing project requirements to determine precise solutions. Composed professional when working under tight schedules and limited budgets to achieve innovative designs meeting and exceeding objectives. Thorough Quality Engineer skilled in executing quality inspections to identify and correct non-conformance issues. Meticulous and industrious with drive for implementing continuous improvement initiatives to foster consistent quality.

Dedicated Cook with fine-tuned skills in grilling, sautéing and ingredient preparation. Valued employee known for staying calm in high-pressure environments. Highly experienced working in a kitchens. Responsible Barstool skilled in ingredient preparation, batch cooking and plating. Brings stamina for lifting heavy items and standing for long periods of time. Knowledgeable and precise individual committed to maintaining clean, orderly kitchen and delivering high-quality, delicious food. Resourceful Line Cook offers 6years of experience working stations at townhouse detroit restaurants. Skilled in following recipes and food presentation specifications and assisting at serving lines. Equipped with in-depth kitchen equipment operations expertise.

Licensed Claims Adjuster focused on construction inspections and workers' compensation claims. Positive attitude and exceptional problem solving skills. Energetic SUI Investigator successful at reducing company costs by employing results-focused problem solving techniques. Offers superior oral and written communication skills. Meticulous Claims Investigator effective at collecting and analyzing data used to devise fair and cost-effective settlements.

Goal-driven Clinical Dietitian with 6 years of experience and dedication to improving patient lives through evidence-based nutritional practices. Talented at counseling patients, developing treatment plans and monitoring progress. Friendly and personable when working one-on-one with patients. Energetic Dietary Aide with 6 years of hands-on experience preparing and serving food to patients within healthcare facilities. Well-versed in sanitation and safety guidelines paired with in-depth knowledge of cooking and baking appliance operations. Successful multitasker possessing positive attitude and great sense of humor.

Overview

9
9
years of professional experience

Work History

Metals Quality Engineer

Adient
Toledo, OH
02.2023 - 10.2023
  • Communicated with clients and coworkers about analysis results.
  • Utilized mathematical skills and understanding of engineering principles to design new products.
  • Collaborated with cross-functional teams to develop solutions that improve overall product quality.
  • Monitored production activities to ensure conformance to established methods and procedures.
  • Generated technical reports for customers.
  • Designed materials for industrial or commercial applications.
  • Developed reports summarizing key metrics related to product quality including defect rates, cycle time reduction efforts.
  • Analyzed design or requirement information for equipment or systems.

Cook

Hollywood Casino Toledo
Toledo, OH
05.2022 - 08.2023
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Developed strategies to enhance food-presentation aspects of catering and retail environments.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Replenished food items from inventory and rotated ingredients.

Customer Service Representative

Sam's Club
Southfield, MI
01.2021 - 12.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Cook Shift Leader

Providence Hospital and Medical Center
Southfield, MI
02.2018 - 12.2020
  • Distributed food to service staff for prompt delivery to customers.
  • Conducted daily meetings with kitchen staff to review specials and daily menus.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Improved performance of team members resulting in high-quality meals produced daily.
  • Received and stored food and supplies.
  • Cut, chopped and sliced meat and produce to prepare for cooking.
  • Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
  • Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
  • Cleaned and sanitized work stations and equipment, complying with regulatory procedures.

Claim Adjuster

CSAA Insurance Group
Detroit, MI
05.2019 - 07.2020
  • Identified and obtained evidence to ascertain claim value.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Reviewed data to verify validity of claims and determine case management actions.
  • Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.

Cook

Townhouse Detroit
Detroit, MI
02.2019 - 01.2020
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Distributed food to service staff for prompt delivery to customers.
  • Adhered to food safety standards when storing and preparing foods.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.

Food and Nutrition Supervisor

Arden Courts - ProMedica Memory Care Community (Bi
Birmingham, MI
01.2017 - 08.2019
  • Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
  • Assisted in developing budget proposals for purchasing materials, labor costs and other expenses related to food service operations.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
  • Resolved any customer complaints or grievances regarding food quality or service promptly.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Researched calories and nutritional content of various meals and summarized data in comprehensive reports.
  • Ensured compliance with health codes by performing regular inspections of kitchen areas and equipment.
  • Calculated nutritional requirements to assess adequacy of diet and nutrition support.
  • Supervised kitchen staff in the preparation and serving of meals according to standard recipes and menus.
  • Created new recipes based on organic, local food sources and promoted low-fat and low-sodium diets.
  • Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.

Cook

Five Guys
Southfield, MI
01.2015 - 10.2017
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Distributed food to service staff for prompt delivery to customers.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Grilled and deep fried various foods from meats to potatoes.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Executed proper techniques when preparing menu item ingredients.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.

Call Center Representative

Genesis Business Solutions
Hot Springs, AR
03.2016 - 08.2017
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Supported sales team members to drive growth and development.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Consulted with customers to resolve service and billing issues.

Education

Timber Creek High School
Orlando, FL
05.2014

Skills

  • Root Cause Analysis
  • Issue Resolution
  • Project Scheduling
  • Food Presentation
  • Dish Preparation
  • Customer Service
  • Grilling
  • Order Verification
  • Frying
  • Food Handling
  • Patient Assessment
  • Special Diet Requirements
  • Dietary Restriction Assistance
  • Referral Coordination
  • Nutrition Screening
  • FDA Food Guidelines
  • Appointment Scheduling
  • Data Collection
  • Paperwork Processing
  • Call Management
  • Report Generation
  • Insurance Fraud Expertise
  • Claims Processing
  • Property Adjusting
  • Rules of Evidence
  • Policy Investigations
  • Automobile Appraisals

Timeline

Metals Quality Engineer

Adient
02.2023 - 10.2023

Cook

Hollywood Casino Toledo
05.2022 - 08.2023

Customer Service Representative

Sam's Club
01.2021 - 12.2022

Claim Adjuster

CSAA Insurance Group
05.2019 - 07.2020

Cook

Townhouse Detroit
02.2019 - 01.2020

Cook Shift Leader

Providence Hospital and Medical Center
02.2018 - 12.2020

Food and Nutrition Supervisor

Arden Courts - ProMedica Memory Care Community (Bi
01.2017 - 08.2019

Call Center Representative

Genesis Business Solutions
03.2016 - 08.2017

Cook

Five Guys
01.2015 - 10.2017

Timber Creek High School
India Peppers