India Petitt
Las Vegas,NV
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Dermatology And Skin Surgery Center
Las Vegas, NV
03.2024 - 11.2024
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Processed payments and updated accounts to reflect balance changes.
Back Office Medical Assistant
Family Doctors Medical Center
08.2023 - 06.2024
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Communicated effectively with nurses, physicians and other healthcare professionals regarding patient care plans.
- Adhered to HIPAA regulations when handling confidential information.
- Prepared treatment rooms for patient examinations.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Followed up on test results with appropriate action taken if needed.
- Explained treatment procedures and physicians' instructions.
- Supported administrative staff by processing payments.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Positioned patients properly during examination or treatment for comfort and safety.
- Administered medications under physician's supervision.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Responded to patient callbacks and phone-in prescription refill requests.
- Ensured that all medications were ordered correctly according to physician instructions.
- Performed administrative duties such as filing, faxing, copying, scanning and mailing of documents.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Greeted patients upon arrival in the office and directed them to appropriate areas or persons.
- Documented notes during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected specimens such as urine samples, blood work or other tests for laboratory analysis.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Provided clerical support to the back office staff by completing forms, entering data into electronic health records system and maintaining logs and records of patient visits.
- Communicated with doctors' offices to obtain medical records for patients.
Sales Associate
Dollar General
01.2022 - 10.2023
- Assessed customer product needs and interests in order to best recommend suitable items.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Inspected purchased items for defects before handing them over to customers.
- Assisted customers with finding the right product for their needs.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Greeted customers to determine wants or needs.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled returns and exchanges according to company policies.
Externship
Universal Occupational Medicine
04.2022 - 05.2022
- 160 hours
Unarmed Security
Marksman Security Corporation
07.2019 - 01.2021
- Assisted with investigations into thefts, vandalism, assaults.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided customer service assistance in resolving conflicts or disputes.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Managed lost and found items, ensuring safe return to rightful owners.
- Investigated reported incidents to protect company assets.
- Managed access control systems, verifying identification and signing in visitors.
Education
Medical Assistant Program -
Unitek College
Bakersfield, CA05.2022
Call Center Associate -
Management and Strategy Institute
01.2021
Skills
- Patient Preparations
- Communication
- Follow Protocols
- Knowledge of Basic Medical Procedures
- Time Management
- Administrative Skills
- Strong Verbal and Written Skills
- Efficient Space Management
- Detail-Oriented Focus
- Technical Proficiency
- Confidential Information Handling
- Vital Signs Assessment
- Spirometry Testing
- Drug Testing
- Phlebotomy
- Injections
- EKG
- Audiogram
- Referral Specialist
- Authorization Specialist
- Medical Records Specialist
- Indexing
- Rooming Patients
- Scheduling Appointments
- Resourceful
Certification
- BLS/AED/CPR Certified, 11/04/23
- Certified Clinical Medical Assistant (NHA), 06/08/24
- Guard Card, 06/17/24
Timeline
Call Center Representative
Dermatology And Skin Surgery Center
03.2024 - 11.2024
Back Office Medical Assistant
Family Doctors Medical Center
08.2023 - 06.2024
Externship
Universal Occupational Medicine
04.2022 - 05.2022
Sales Associate
Dollar General
01.2022 - 10.2023
Unarmed Security
Marksman Security Corporation
07.2019 - 01.2021
- BLS/AED/CPR Certified, 11/04/23
- Certified Clinical Medical Assistant (NHA), 06/08/24
- Guard Card, 06/17/24
Medical Assistant Program -
Unitek College
Call Center Associate -
Management and Strategy Institute
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