Customer Service Representative
Teleperformance
Montgomery
06.2025 - 11.2025
- Assisted customers with inquiries through phone and chat support.
- Resolved product and service issues by identifying problems quickly.
- Documented customer interactions in the ticketing system accurately.
- Provided information about products, services, and promotions to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted clients in understanding financial products and services available.
- Collaborated with team members to develop client-focused financial strategies.
- Educated clients on investment options and retirement planning fundamentals.