Adept in leveraging extensive experience in quality assurance and customer service, notably with Watson/Actavis Marina West, to drive compliance and enhance product integrity. Skilled in utilizing Microsoft Office and Trackwise for data analysis and reporting, I excel in fostering team cohesion and ensuring meticulous adherence to FDA regulations. My approach combines strong analytical abilities with a commitment to professionalism and effective communication.
Hi, I’m
India Ramsay
Opa-locka
Summary
Overview
17
years of professional experience
Work History
Quality Control Laboratory Aide
Job overview
- Packaging Inspector I
- Initiates and completes the investigation process for all types of customer complaints & summarize the results of investigations in writing for head managers
- Reviews and analyzes documents such as batch records, product release summaries, test data
- Variance Investigations, etc
- Implementing pivot tables & V-Look up formulas for training analysis using Excel spreadsheets
- Performs data entry activities into the Customer Complaint Database as it pertains to the investigation process (Trackwise /SAP software)
- Assists with the scanning and archiving of closed complaints and forwards to appropriate clients/ business partners
- Generate simple metrics for assigned product complaint categories and evaluates data for trends against monthly reports using Excel & Access
- Responsible for entering all the receipt, storage, and issuance of all controlled, non-controlled substance samples into Sample Login Database (SAP/ERP)
- Ensures Laboratory document Reporting for lead managers under Quality control using Excel spreadsheets
- Prepares samples for stability testing or other analytical testing
- Maintains great customer service while ordering and receiving laboratory supplies from outside vendors
- Responsible for laboratory chemical inventory & water testing products
- Clerical responsibilities such as preparing and filing sample folders
- Testing of routine samples (Nicotine patches & fentanyl patches) using Lab equipment & following FDA procedures
- Assistance with laboratory calibrations or systems verification checks under FDA guidelines
- Inspect, package and label final product following Standard Operating Procedure (SOPs) to ensure a quality product
- Operates packaging equipment and Label pouched units for clinical studies
- Performs inspection of unit doses for all products evaluating critical and non-critical parameters
- Completes batch record accountability and documents along with tasks necessary to swab equipment and/or areas
Florida Power & Light-Miami, FL
Customer Service Rep III
06.2016 - 08.2024
Job overview
- Provide excellent Customer Service
- Handling Service Connects and Disconnect
- Handling Billing Inquiry Calls
- Handle Police and Fire Emergency Calls
- Sign Customers up for FPL Programs (ABP, Ebill, Budget Billing, etc)
- Provide High bill inquiries and applications
Watson/Actavis Marina West-Sunrise, FL
Quality Assurance Specialist Associate
04.2011 - 05.2016
Job overview
- Initiates customer complaints reported via more than100 E-mails on daily basis
- Reviews and analyzes documents such as batch records, stability, and deviations per SOP instructions
- Performs data entry activities into the (Trackwise/SAP software) database as it pertains to the investigation process
- Query batch records using JDE/SAP systems to overview data and analyze
- Plus create reports for the Annual Product Review such as Complaints Summaries, Yield Reports, etc
- Scan and save all documents associated to complaints into (Trackwise /SAP software) database as per SOP instructions
- Concisely summarizes the results of Investigation in writing
- Ensures document control of all completed investigations
- Performs weekly metrics for all customer complaints
- Retrieve, document, examine, and secure all return samples as per SOP guidelines using (JDE Enterprise one) and Excel
- Prepares and updates Standard Operating Procedures (SOP) on Excel spreadsheets
Watson/Actavis Marina West
Quality Assurance Specialist Associate
04.2011 - 05.2016
Job overview
- Initiates customer complaints reported via more than 100 E-mails on daily basis
- Reviews and analyzes documents such as batch records, stability, and deviations per SOP instructions
- Performs data entry activities into the (Trackwise/SAP software) database as it pertains to the investigation process
- Query batch records using JDE/SAP systems to overview data and analyze
- Plus create reports for the
- Annual Product Review such as Complaints Summaries, Yield Reports, etc
- Scan and save all documents associated to complaints into (Trackwise /SAP software) database as per
- SOP instructions
- Concisely summarizes the results of Investigation in writing
- Ensures document control of all completed investigations
- Performs weekly metrics for all customer complaints
- Retrieve, document, examine, and secure all return samples as per SOP guidelines using (JDE Enterprise one) and Excel
- Prepares and updates Standard Operating Procedures (SOP) on Excel spreadsheets
Aveva DDS
QA Post Market Compliance Investigator
03.2007 - 03.2011
Job overview
Education
Miami Northwestern Senior SchoolMiami, FL
Diploma
06.2004
University Overview
Skills
- Excellent interpersonal, written, verbal communication skills, customer service, loyalty, professionalism, motivation, empathy and team builder
- Oriented
- Highly proficient in the operation of Microsoft Office, (Windows, Microsoft Word, Outlook, Excel and Powerpoint)
- Visio, Livelink, Trackwise, AccessDatabase, Adobe Acrobat Professional, Scansoft and Peoplesoft
- Papertport, Expertise in standard office machines such as fax, swirchboard, document scanners and copiers
- Reporting using Excel Spreadsheets by implementing V-Look ups and Pivot Tables
- Follow FDA regulations on daily basis and follow up with training for new employees
- Proficient in complaint documentation and Pharmaceutical product information of data analysis
- Experince with lab systems and testing Pharmaceutical products on trials
- Customer Service Experience for complaints and elevating vendors
- Quality Assurance with batch records, reporting and investigations
- Professionalism
- Interpersonal Skills
- Communication Skills
- Customer Service
- Oriented
- Microsoft Word
- Microsoft Excel
- Microsoft Windows Server
- Microsoft Outlook
- Microsoft Powerpoint
- Visio
- Access Database
- Adobe
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Customer Service Rep III
Florida Power & Light-Miami, FL
06.2016 - 08.2024
Quality Assurance Specialist Associate
Watson/Actavis Marina West-Sunrise, FL
04.2011 - 05.2016
Quality Assurance Specialist Associate
Watson/Actavis Marina West
04.2011 - 05.2016
QA Post Market Compliance Investigator
Aveva DDS
03.2007 - 03.2011
Quality Control Laboratory Aide
Miami Northwestern Senior School
Diploma
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