INDIA RAY
Dayton
Summary
Results-driven IT Support Specialist with 4+ years of experience delivering hands-on and remote support for end-user hardware, software, and network systems. Proven track record supporting multi-site operations, including public sector and healthcare environments. Skilled in troubleshooting Windows/macOS systems, managing Active Directory and Microsoft 365, and providing top-tier support for printers, desktop PCs and laptops. Adept at building trust with end users, maintaining compliance with security standards, and ensuring minimal downtime in dynamic settings. Seeking to contribute technical expertise and customer-focused support to a growing IT team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Systems Analyst
City of Huber Heights
01.2023 - Current
- Provide hands-on and remote support for 100+ workstations and mobile devices across multiple departments.
- Manage user and device accounts via Active Directory and Microsoft 365, including MFA configuration.
- Travel to city sites for hardware setup, network troubleshooting, and incident resolution to minimize downtime.
- Support teleconferencing systems in municipal meeting spaces; configure and test peripherals onsite.
- Maintain documentation for inventory, software installs, and support requests via Spiceworks.
- Coordinate with vendors for hardware procurement and software updates.
IT Specialist
City of Huber Heights
02.2021 - 01.2023
- Diagnosed and resolved hardware and network issues for citywide users, including critical public safety teams.
- Installed PCs and printers; ensured compatibility with department-specific systems.
- Deployed and supported PremierOne public safety software for police, fire, and dispatch units.
- Managed updates, licensing, and endpoint security, ensuring compliance with IT policies and local standards.
Data Entry Specialist
Alternate Solutions Health Network
06.2019 - 02.2021
- Audited source documents to identify and locate accurate information needed for each data entry field.
- Streamlined data validation processes by implementing systematic auditing procedures for healthcare documentation, ensuring accuracy in HCHB database entries.
- Enhanced interdepartmental communication by establishing error reporting workflows, facilitating swift resolution of data inconsistencies.
Education
Bachelor of Arts - Computer Science
Wright State University
Dayton, OH12-2019
Skills
- Microsoft 365 Admin
- ScreenConnect
- Windows
- MacOS
- Active Directory
- Spiceworks
Certification
CompTIA Security+
Timeline
IT Systems Analyst
City of Huber Heights
01.2023 - Current
IT Specialist
City of Huber Heights
02.2021 - 01.2023
Data Entry Specialist
Alternate Solutions Health Network
06.2019 - 02.2021
Bachelor of Arts - Computer Science
Wright State University
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