Overview
Work History
Education
Skills
Timeline
Generic
India Richardson

India Richardson

Atlanta,TX

Overview

15
15
years of professional experience

Work History

Personal Care Assistant

Tricia Collins
Queen City, Texas
11.2011 - 08.2024
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
  • Administered medication under supervision of a registered nurse or physician.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Researched community resources available for additional assistance or services if needed.
  • Conducted home visits to assess client's needs and provide appropriate interventions.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Collaborated with interdisciplinary team members regarding plan of care for each client.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Transported patients to medical, dental and personal care appointments.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Helped clients get in and out of beds and wheelchairs.
  • Monitored health and well-being of clients and reported significant health changes.
  • Drove clients to doctors' appointments and social outings.
  • Consulted with client care team to continually update care plans.

Customer Service Representative

NEWCORP Support
Texarkana, Texas
08.2010 - 08.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Cashier

Three States Liquor Store
Doddridge, Arkansas
06.2009 - 06.2010
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

Atlanta High School
Atlanta, TX
05-2004

Bachelor of Arts - Graphic Design

LA Film Institute
Los Angeles, CA

Skills

  • Care plan implementation
  • Compassionate patient care
  • Housekeeping
  • Medication Management
  • Client Relationship Management
  • Behavior redirection
  • Patient Management
  • Observational skills
  • Adaptive equipment use
  • CPR Certified
  • Behavior Management
  • Household organization
  • Case Management
  • Medical Records Management
  • Client rapport

Timeline

Personal Care Assistant

Tricia Collins
11.2011 - 08.2024

Customer Service Representative

NEWCORP Support
08.2010 - 08.2010

Cashier

Three States Liquor Store
06.2009 - 06.2010

High School Diploma -

Atlanta High School

Bachelor of Arts - Graphic Design

LA Film Institute

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India Richardson