Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
India Rivera

India Rivera

Indianapolis,Indiana

Summary

Motivated Job Title experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Intelligent Job Title with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

GEICO
Indianapolis, Indiana
03.2020 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

Specialist Of Education -

Cardinal Ritter High School
38th Tibbs Ave
06.2011

Skills

  • Transaction Processing
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Customer Service
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Call Documentation
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Inbound and Outbound Calling
  • Work Prioritization
  • Invoice Preparation and Processing
  • Establishing and Maintaining Customer Relationships

Timeline

Customer Service Representative

GEICO
03.2020 - 01.2021

Specialist Of Education -

Cardinal Ritter High School
India Rivera