Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

India Robinson

Lake Park,GA

Summary

Adept at fostering multicultural sensitivity and enhancing customer satisfaction, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position, ready to help team achieve company goals. I am seeking to maintain a part/ full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Foster Care Provider

Lanier County DFCS
05.2016 - Current
  • Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Participated in ongoing training opportunities to stay current on best practices in foster care provision.
  • Cared for medically fragile children in need of extensive support.
  • Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Assisted foster children with completing homework assignments and improving their overall academic performance.
  • Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
  • Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
  • Advocated on behalf of each child in court hearings as necessary.
  • Assisted children through recovery from difficult home or school situations.
  • Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
  • Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Fostered a sense of belonging among all household members by celebrating achievements, special occasions, and cultural traditions together.

Early Childhood Educator

Tender Years Learning Corp
03.2018 - 10.2018
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Communicated with parents and other staff about student progress.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
  • Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
  • Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
  • Increased early numeracy proficiency by integrating math concepts into daily routines and playtime activities.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Customer Service Cashier

Flash Foods
10.2012 - 06.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Participated actively in team meetings to discuss strategies for improving overall performance within the department.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.

Restaurant Team Member

Burger King
02.2008 - 10.2011
  • Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the kitchen staff.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.

Customer Support Specialist

Convergys
03.2005 - 08.2008
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Education

Associate of Science - Sociology

Georgia Military College - Milledgeville
Milledgeville, GA

Associate of Science - Criminal Justice

Georgia Military College - Milledgeville
Milledgeville, GA

Bachelor of Science - Elementary Education

Valdosta State University
Valdosta, GA
2026

GED -

Wiregrass Technical College
Valdosta
2007

Skills

  • Multicultural Sensitivity
  • Strong Work Ethic
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Verbal and written communication
  • Exceptional customer service
  • Customer Complaint Resolution
  • Strong teamwork
  • Customer interaction
  • Cleaning and sanitizing
  • Cash handling expertise

Certification

Certification in Emotional Intelligence from University of Georgia

Certification Supervisory Management from University of Georgia

Timeline

Early Childhood Educator

Tender Years Learning Corp
03.2018 - 10.2018

Foster Care Provider

Lanier County DFCS
05.2016 - Current

Customer Service Cashier

Flash Foods
10.2012 - 06.2018

Restaurant Team Member

Burger King
02.2008 - 10.2011

Customer Support Specialist

Convergys
03.2005 - 08.2008

Associate of Science - Sociology

Georgia Military College - Milledgeville

Associate of Science - Criminal Justice

Georgia Military College - Milledgeville

Bachelor of Science - Elementary Education

Valdosta State University

GED -

Wiregrass Technical College

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India Robinson